TBdress Questions & Answers

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Here’s what consumers have asked with answers from TBdress staff and previous consumers.

293 questions answered
22% answered in 1 day
Question:

Answer:

Hi, Your item has shipped out on October 23rd, the tracking number is LY873527452CN, you can check the logistics here: https://www.17track.net/en.

By Aaron l.,
Question:

Answer:

Hi, Our website offers a wide range of high-quality shoes. All shoes are subject to strict quality inspection before ship out, so please be assured of quality. All shoes on our site will be shipped out from China. Any other questions please feel free let we know via sns@tbdress.com. Have a nice day!

By Aaron l.,
Question:

Answer:

Hi, Thank you for your question here. Kindly note you different items has the different return policy, you can check it on the main site of the item on our site. Any other questions please feel free let we know via sns@tbdress.com. Have a nice day!

By Aaron l.,
Question:

Hi, i am looking to order a dress from the website for my sweet 16, but am worried about the return if it doesn't fit right. can i return dresses?

Answer:

Hi, Thank you for your question here. For the return policy, you can contact service@tbdress.com to get more. Or chat with our representative by our living chat. Best Wishes! Tbdress

By Aaron l.,
Question:

Answer:

Hi, Thank you for your question here. We are located in China, Kindly note you all items on our site has processing time, could you please let me know your order number so that I can check it for you? You could also email us at sns@tbdress.com and I believe your problems could be resolved soon under my help. Have a nice day.

By Aaron l.,
Question:

How do i cancel an order that i've already paid for?

Answer:

HiSo sorry to hear you had some problems on your order, could you please let me know your order number so that I could be able to help you? You could also email us at sns@tbdress.com and I believe your problems could be resolved soon under my help. Have a nice day.

By Aaron l.,
Question:

Can i receive a delivery in perth australia and in how long time ...thankx

Answer:

Hi, Thank you for your question here. You can receive the parcel from us, and the delivery time depends on the shipping method you choose, if you choose China Post Airmail it need about 15-20 days, if you choose the expedited shipping, you get get the item 3-5 days later. Kindly note you all items has processing time on our site, once it finished by our manufacturer and pass the quality we will ship it out. Any other questions please feel free let we know via sns@tbdress.com. Have a nice day!

By Aaron l.,
Question:

Are the reviews on your site from actual customers?

Answer:

Hi, Thank you for your question here. Yes, all the reviews on our site from actual customers. Any other questions please feel free let we know via sns@tbdress.com. Have a nice day!

By Aaron l.,
Question:

Is your man's 2xl is the same as american 2xl?

Answer:

Hi, Thank you for your question here. The size on our site is international standard size. Any other questions please feel free let we know via sns@tbdress.com. Have a nice day!

By Aaron l.,
Question:

I would like to know has anyone gotten their wedding dress from tbdress.

Answer:

Hi, Thank you for your question here. Our website has good sales of wedding dresses. Our wedding dress has good quality, many people have bought it from our site. Any other question please mail us via sns@tbdress.com. Have a nice day!

By Aaron l.,

Can’t see your question? Ask to get answers from the TBdress staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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