Have you made improvements since last deadline?

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Have you made improvements since last deadline?

asked by Roxanne Z. on 10/18/17

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We opted to use Tax1099 this year for our CPA practice as importing data was expected to be easier than the product we used last year. The import for QBDT has worked well. The import from QBO has not worked as well. We tried filing Forms 8809 to extend certain clients. We can't tell who has been extended nor do we have any confirmation of efiling. At this point, we are preparing extensions manually and requesting a refund of fees for preparing the extension as we receive zero value. As indicated in previous comments, support does not exist. I was able to speak to a live representative. He was totally clueless. We were not able to resolve issues through email either. As we get closer to the deadline, we have to resolve our problems. Tax1099 does not seem to be able to do that. We are having to resort to non Tax1099 solutions including using competing products. We will take that into consideration next year when we select the online product that we want to use.

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Ed P. [Tax1099 Rep] · Answer 1 · 2017-10-18T01:30Z

Ed P. [Tax1099 Rep]

on 10/18/17

Hi Roxanne,

We have made many improvements, including a streamlined dashboard we will be moving to the site in a few days, additional staff for the deadline period, and a number of customer requests from last season. We will have some user training sessions beginning in November to familiarize customers with the updates. If you are a registered user on Tax1099.com, look for an email inviting you to register for one of those sessions in the next week or two. If not, send your email address to support@tax1099.com, and ask to be included when we send those invitations.

Thanks!

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Judy B. · Answer 2 · 2019-01-30T02:45Z

Judy B.

on 1/30/19

No they have not made improvement. I used this company several years but this year was a complete bust.

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Mila S. · Answer 3 · 2019-01-31T04:37Z

Mila S.

on 1/31/19

If this is called an improved product then I can't even start imagining how horrible it used to be... ridiculously slow interface, mailing time takes weeks instead of 3-5 days as they promise, customer support non-existent, the website tends to time out while refreshing, which happens constantly. I will not use this product again.

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Mason W. · Answer 4 · 2019-01-30T11:50Z

Mason W.

on 1/30/19

I am a first time user and found pretty much everything that I needed to efile my forms

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