StyleWe Questions & Answers

Here’s what consumers have asked with answers from StyleWe staff and previous consumers.

565 questions answered

30% answered in 1 day

Question:

I am trying to return an item i just received. when i logged into my account, the order is not there. the most recent order is one from november.

Answer:

Sorry for you had a bad experience with your orders. Please email our customer services (services@stylewe.com) if you have any issues.We will help you to resolve the issue.

By Lanny S. over a year old

Question:

How can i get this order returned? reply states company is on holiday until 2/22 & its only 2/12. am i already being played? How can i get this order returned? reply states company is on holiday until 2/22 & its only 2/12. am i already being played?

Answer:

Can you tell me the order number pls?

By Lanny S. over a year old

Question:

Where is your company located... city& state

Answer:

Thanks for visiting Stylewe. Our main fulfillment center is located in China.We have office in China, HK. Majority of our clothes are shipped from our fulfillment center. Some of the designers we work with might ship the products directly from their own warehouses which locate across North America and Europe. If you run into any issues, feel free to drop us an email (services@stylewe.com)and we will get back to you ASAP.

By Lanny S. over a year old

Question:

I wrote 3 times to stylewe customer service in regards to canceling 2 orders placed 1 hour prior to writing to company... have not heard from them again. last message was sent 30 min ago. can u help me out in canceling before shipping? I wrote 3 times to stylewe customer service in regards to canceling 2 orders placed 1 hour prior to writing to company... have not heard from them again. last message was sent 30 min ago. can u help me out in canceling before shipping?

Answer:

Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. Thanks for your help.

By Lanny S. over a year old

Question:

Is the "polyester" fabric of differentes floral print maxi a stretch knit polyester or woven fabric? Is the "polyester" fabric of differentes floral print maxi a stretch knit polyester or woven fabric?

Answer:

Do you mean for SKU#MACI5C02? As I checked, it should be woven fabric.

By Lanny S. over a year old

Question:

How long does it take to get a reply on a return request? it been over a week and 3 emails from me. what do i need to do to get support here?

Answer:

Honestly, the only way I got a response from them was to post a negative here, and then to open a dispute with PayPal. They do not have a customer service system in place -- it's a few people who step in to respond to the one email address they have. There's no tracking of customer service disputes.

By J W. over a year old

Question:

How can i contact by phone How can i contact by phone

Answer:

Dear, Currently we only provide email service. But we will offer phone service in the near future. If you have any question, feel free to email us at services@stylewe.com and we will reply ASAP.

By Lanny S. over a year old

Question:

I initially placed an order that was cancelled by you. on december 31, i placed another order that still has not been sent to me I initially placed an order that was cancelled by you. on december 31, i placed another order that still has not been sent to me

Answer:

Could you tell me your order number and let me check it for you?

By Lanny S. over a year old

Question:

Are the photos of the clothes sold on your website taken by you or do you use pictures from other websites? just wondering because i've purchased from online stores like yours before and when my order arrives it doesn't look anything like it did in the photo online... Are the photos of the clothes sold on your website taken by you or do you use pictures from other websites? just wondering because i've purchased from online stores like yours before and when my order arrives it doesn't look anything like it did in the photo online...

Answer:

Dear Tina, Thanks for your inquiry.The pictures are provided from different designers. We work with different designers from all over the world.

By Lanny S. over a year old

Question:

Is there a contact phone number? the site does not allow me to log in. this has been a 2 day process trying to contact someone through service@stylewe.com with no response. extremely frustrated.

Answer:

No phone number, and don't count on them answering your emails in a timely manner. There is a language barrier and their English isn't very good. I've been trying to get a refund from them for close to a month now. I don't think they should be allowed to do international business, their tactics border on scams.

By J W. over a year old

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Typical questions asked:

How long does shipping take?
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StyleWe Questions & Answers

I am trying to return an item i just received. when i logged into my account, the order is not there. the most recent order is one from november. I am trying to return an item i just received. when i logged into my account, the order is not there. the most recent order is one from november.

How can i get this order returned? reply states company is on holiday until 2/22 & its only 2/12. am i already being played? How can i get this order returned? reply states company is on holiday until 2/22 & its only 2/12. am i already being played?

Where is your company located... city& state Where is your company located... city& state

Is the "polyester" fabric of differentes floral print maxi a stretch knit polyester or woven fabric? Is the "polyester" fabric of differentes floral print maxi a stretch knit polyester or woven fabric?

How long does it take to get a reply on a return request? it been over a week and 3 emails from me. what do i need to do to get support here? How long does it take to get a reply on a return request? it been over a week and 3 emails from me. what do i need to do to get support here?

How can i contact by phone How can i contact by phone

I initially placed an order that was cancelled by you. on december 31, i placed another order that still has not been sent to me I initially placed an order that was cancelled by you. on december 31, i placed another order that still has not been sent to me

Can’t see your question? Ask to get answers from the StyleWe staff and other customers.

I am trying to return an item i just received. when i logged into my account, the order is not there. the most recent order is one from november.

Where is your company located... city& state

How long does it take to get a reply on a return request? it been over a week and 3 emails from me. what do i need to do to get support here?