StudentUniverse Questions & Answers

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Here’s what consumers have asked with answers from StudentUniverse staff and previous consumers.

33 questions answered

6% answered in 1 day

Question:

Danielle m. where is our refund that you speak of in your response to my review? $279? no refund processed on the payment we used?

Answer:

Beth, I private messaged you with the information on the refund date and the credit card the refund went back to.

By Taylor T., over a year old

Question:

Looking to book a trip to italy. a friend referred me to your site. is there a cancellation policy? can i pick a seat if i am traveling with another person?

Answer:

Jennifer, great questions! Both of these items are dependent on which airline you book with and what the ticket restrictions are. If you want, you can take a screenshot of the flights you are thinking of purchasing and send them to help@studentuniverse.com and they can advise you further.

By Taylor T., over a year old

Question:

After how long will i receive my ticket? i have been waiting for it for a few hours now

Question:

Is this site reliable? flying home to norway, and they are coming up as the cheapest alternative. since i'm a student i'm considering them..

Question:

Why doesn't they offer seating choice like other agency? Why doesn't they offer seating choice like other agency?

Answer:

Jay, on your StudentUniverse confirmation email you should have a confirmation number from StudentUniverse as well as a record locator for the airline. If you go to the airline's website, you should be able to use your record locator to select your seat. Some airlines do charge for advanced seat selection, so if they are an airline that does, fees may apply. If we can provide any more assistance, please email us at help@studentuniverse.com.

By Taylor T., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

StudentUniverse Questions & Answers

Danielle m. where is our refund that you speak of in your response to my review? $279? no refund processed on the payment we used? Danielle m. where is our refund that you speak of in your response to my review? $279? no refund processed on the payment we used?

After how long will i receive my ticket? i have been waiting for it for a few hours now

Is this site reliable? flying home to norway, and they are coming up as the cheapest alternative. since i'm a student i'm considering them..

Why doesn't they offer seating choice like other agency? Why doesn't they offer seating choice like other agency?

Can’t see your question? Ask to get answers from the StudentUniverse staff and other customers.

Danielle m. where is our refund that you speak of in your response to my review? $279? no refund processed on the payment we used?