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StubHub Questions & Answers

1,082 reviews
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Here’s what consumers have asked with answers from StubHub staff and previous consumers.

32 questions answered
28% answered in 1 day
Question:

Answer:

They are not giving refunds they changed the policy without informing the customer so the can provide a credit. I called customer service they won't transfer you to a supervisor and won't give a refund keep saying it's nothing they can do I filed a complaint with the bbb for a refund because stubhub won't honor the original policy and said the change was set to retrograde to previous bout tickets they just don't want to lose Monet and I contacted them today twice

By Brittany K.
Question:

I just purchased 2 tickets for public service broadcasting but when i recived the e tickets it says that if i have purchased any tickets by your site i will not be allowed entry what happens if im denied entry on the door

Answer:

I'm sorry. I don't know. I only know they sold me tickets to a show they did not have. Nor did they tell us!

By Alison S.
Question:

I couldn't find any contact info after i got burned on $72 and $99 tickets to the ny rangers games at msg in nyc. i'm never going to use stubhub aga

Question:

Its been an hour, what is the status of my parking passes for the brewers game tonight?

Question:

Purchased ticket 2/13 to yankee game on 3/23 and you still cant produce tickets???

Question:

Question:

Is stubhub a reliable place to buy tickets? i've recently been looking at 500-600 dollar tickets and i dont want something to go wrong.

Question:

What time on the day of the show do you stop selling tickets?

Question:

What about tickets when i buy ticket already for poland romania

Question:

Can’t see your question? Ask to get answers from the StubHub staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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