Stackry Questions & Answers

Here’s what consumers have asked with answers from Stackry staff and previous consumers.

37 questions answered

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Question:

If i shopped for refurbished goods... and i want to ship them to a country that cannot accept refurbished goods... can you create me a new invoice after you've received the goods without the words refurbished? do you alter prices for lower duties for the benefit of the client? If i shopped for refurbished goods... and i want to ship them to a country that cannot accept refurbished goods... can you create me a new invoice after you've received the goods without the words refurbished? do you alter prices for lower duties for the benefit of the client?

Answer:

Hi Sam, I note Joanna D.'s answer which seems pretty straight forward, but the problem comes when your Countries Customs agents process your shipment. Stackry will absolutely decline to submit a Customs Declaration if the information has been falsified (as you are suggesting) as they would be breaking US Customs Laws, and even if they were foolish enough to do what you are suggesting it is likely that YOU might face prosecution by your country's Customs/Border Forces. If it helps, as far as the US purchase is concerned, if you purchase goods/equipment/electronics from a US Store which is selling it as 'Refurbished' but with the same warranty and sales conditions as BNIB and it has been refurbished by the manufacturer (Dell does this a lot!) then it is treated as though it is new. However, your Invoice from the Retailer may/may not show 'Refurbished'. If it doesn't say 'Refurbished' you're good to go! Check with the Retailer's Customer Support Agents to find out how they will be identified... Good Luck

By Jerry W. over a year old

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Question:

Are batteries or devices with lithium batteries are prohibited to ship via usps express mail?

Question:

Do you ship reloading equipment?

Question:

Are credit or debit cards accepted for payment? Are credit or debit cards accepted for payment?

Answer:

Beware! Beware! Beware! Fraudsters No 1 (STACKRY) I bought Iems From ebay.com (Apple watch) And many more items Seller was Stickywebdomains His site http://www.stickywebdomains.com/, customer Support for stickywebdomain:- 24/7 Sales & Support (480) 624-2500, They say that the seller complaint them that credit card fraud happened with them, But when i asked the seller and call up them they say they never sell anything on ebay. Now IT PROVES That whoever has complaint is not right guy OR STAKCRY trying to take my stuff? I"m really confused. Now I"m trying to call stackry customer care on (781-569-0201), These guys $#*!ts put my No on blocked, Whenever i dial there Phone no it cuts automatic, Hence its proved they are trying to take my goods unnecessary. And Last, I was working with them from a long time Might be 6 months they never done like that before but i really don't know what is going to be happen with these guys. I"m having several accounts with them, that doesn't mean i"m doing something wrong its just because i"m having too many shipments. They have blocked all my accounts And that's quite unfair and I have lost of my 10000$ stuffs, Now i"m gonna prosecute them soon I"m not gonna sit quite. Guys Please Beware with them now. Thanks

By Connie W. over a year old

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Question:

Hi i would like to order some skincare products like make up sun protection, perfumes and some vitamins like neuhair, rogaine and other health suplement. do you provide shipping these items? or you have some restrictions? Hi i would like to order some skincare products like make up sun protection, perfumes and some vitamins like neuhair, rogaine and other health suplement. do you provide shipping these items? or you have some restrictions?

Answer:

The restrictions are on these types of items are dependent on what country you are shipping to. It is always best to check with your local customs office on what can be shipped before shopping in the U.S. The specific restrictions will vary by country. For example on your list perfume has the tightest restrictions which are based on the ‘flash point’ of the perfume. Vitamins and supplements are widely shipped but some countries have very tight restrictions on specific ingredients. Stackry will ship most items that eligible to be shipped to your home

By Len B., Problem Resolution Supervisor over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Stackry Questions & Answers

Are batteries or devices with lithium batteries are prohibited to ship via usps express mail?

Do you ship reloading equipment?

Are credit or debit cards accepted for payment? Are credit or debit cards accepted for payment?

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