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How easy is it to get a hold of customer service at SportsMemorabilia.com?

asked by Jessica C. on 12/4/18

8 Answers
A simple email was responded to in just a few hours
Helpful (0)
I have clicked on the "live chat" on their website, wrote a question about my order and was assigned a customer service specialist immediately (Cristin). And since it was long-run (customs issues) Cristin was the one handling the inquiry for the all time, informing me via mail about the rpogress and checking with me if I have received the package.
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Email communication was super easy, efficient, and fast!
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I ordered a "replica" helmet by mistake. What I wanted was an "authentic" helmet. I went through an Account Representative to get to Customer Service. This took place over the Christmas/New Year's holidays, so it did take a while to get the credit. But I DID receive a full credit to my credit card account - no shipping, restocking, etc.
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Customer service was great and reaponsive. However, the warehouse needs to improve its quality control, especially in shipping materials. I have never purchased collectibles from a company that provided so little protection for valuable pieces... minimal packaging with almost no protection... until the 5th attempt to get order right.
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Very easy. Sent email and got and answer the next day... Fantastic Service
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Yes! Extremely simple with almost no wait time (in my experience)
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Very easy, and the rep I worked with last week was extremely helpful and pleasant.
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