I have had a trouble with my package at customs in Czech republic and went crazy that I will not receive the puck (gift for my boyfriends b-day, huge fan of Mike Modano :)) . I have contacted sportsmemorabilia directly on the site to give it a go if somebody could assist me and got assigned to Cristin who was the best really :D Cristin has checked the package, tracked it back to SM, and made sure that it will be delivered to me. The package arrived just after the b-day (well, customs, I should have thought about that and ordered 1 week earlier). Cristin prepared a lovely card with description of the gift (and even including a czech sentence that I wrote for my boyfriend :D) so he knew what he will get in few days!
Five stars service! And so many different memorabilias (I was looking for Dallas Stars and Mike Modano and there were many many options to choose from).