Spokeo Questions & Answers

Hi there, Sandra! Thanks for the great question. Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesable sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care

Dear Kristy: I am truly sorry to hear this. I received your question to the Sitejabber.com page for Spokeo, on November 26,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter. Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates. Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of "Sitejabber.com Review Site Complaint": - your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged - last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s) - card type(s) (Visa, MasterCard, etc.) - any other email address(es) (other than the one used to contact us) - if PayPal, the email address associated with the PayPal account - exact amount(s) charged and transaction date(s) Once the account is located and verified, I'd be happy to assist you with your concerns. I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care

Hi Nancy! That's a great question. From time to time, we invite Spokeo users to visit Sitejabber.com and leave their thoughts and comments on Spokeo's service and Spokeo's Customer Care team if they had been in contact with them regarding a matter. I apologize if this caused any confusion. We value your question and will strive in the future to make this invitation to SiteJabber clearer in language. Thanks! - Spokeo Customer Care

Dear Dr. Charles H.: Thank you for your question! Please keep in mind that we currently only support names, phone numbers, and addresses in the United States. However, our email and username search is universal and covers all publicly accessible profiles on social networks supported by our system, including international social media profiles. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care

Dear Pieter: Thank you for your question! Please keep in mind that we currently only support names, phone numbers, and addresses in the United States. However, our email and username search is universal and covers all publicly accessible profiles on social networks supported by our system, including international social media profiles. Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care

Dear Aldric, I'm sorry to hear this. To better assist you, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care

Hi Bill! That's a great question. To better assist you with your concerns, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care

Hi Jennifer! Are you trying to get in touch with or find someone? If so, our search engine is very easy to navigate! Type in a name, phone number, email address, or address into the search bar at https://www.spokeo.com, and we'll pull up any available results. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST), and would be more than happy to assist you!

Dear Sharon: I received your question to the Sitejabber.com page for Spokeo, on May 28,2022 regarding our service, and I am happy to assist in resolving this matter. Spokeo subscriptions can be cancelled at any point during the subscription term. For instructions on how to cancel, please view the following article in our Help Center: https://help.spokeo.com/hc/en-us/articles/115010516568-How-do-I-cancel-my-Spokeo-subscription- Please note that cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care

Dear Loretta: I received your question to the Sitejabber.com page for Spokeo, on May 27,2022 regarding our service, and I am happy to assist in resolving this matter. When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates. I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care