Soufeel Questions & Answers

Here’s what consumers have asked with answers from Soufeel staff and previous consumers.

89 questions answered

16% answered in 1 day

Question:

My boyfriend ordered a customized necklace & ring on august 4,2018 it's still saying processing it is something wrong or it just takes time? My boyfriend ordered a customized necklace & ring on august 4,2018 it's still saying processing it is something wrong or it just takes time?

Answer:

Hi Jamie, we are sorry about this inconvenience caused to you, please send email to cs@soufeel.com so that we can help you look into this further. Thank you

By SOUFEEL J., over a year old

Question:

Hi i orderd something from this website and i didnt get an email and i been waiting for a week now when will it come Hi i orderd something from this website and i didnt get an email and i been waiting for a week now when will it come

Answer:

Hi Fatima, we'd like to look further into this with you. Could you please send an email to cs@soufeel.com so that our customer service representative can help you? Thank you!

By SOUFEEL J., over a year old

Question:

Can i speak to somebody... now?! Can i speak to somebody... now?!

Answer:

Hi Jay, is there anything we can help you? You can send email to cs@soufeel.com for further assistance.

By SOUFEEL J., over a year old

Question:

I want to order some stuff from you guys but i am not sure if i can trust you guys with shipping and quality from reading some of the reviews. I want to order some stuff from you guys but i am not sure if i can trust you guys with shipping and quality from reading some of the reviews.

Answer:

Hi joab, our customer from all over the world. And we got many compliment from our customers. If you are new for Soufeel. We suggest you could visit our website, you could place a small order to test the quality. If you satisfied, you could buy more.

By SOUFEEL J., over a year old

Question:

I ordered a necklace today 5/24/18 will it be here before 6/6/18 ?

Answer:

Hi Jalynn, the name necklace will need 1-3 business days to handcraft, the delivery time will depend on your shipping country, you can send email to cs@soufeel.com so that we can help you track it further.

By SOUFEEL J., over a year old

Question:

I made and order on may, 2. i paid for the 5 day shipping and was wondering if my order would make it before the 14th. i need it asap I made and order on may, 2. i paid for the 5 day shipping and was wondering if my order would make it before the 14th. i need it asap

Answer:

Thank you for your order to Soufeel, Teyah! Could you please send an email to cs@soufeel.com so that our customer service representative can help you? Thank you! -Tiki

By SOUFEEL J., over a year old

Question:

I ordered 4 charms on 04/18 and haven't received a tracking number as of yet. I ordered 4 charms on 04/18 and haven't received a tracking number as of yet.

Answer:

We are sorry about this inconvenience caused to you, latifah. Please send email to cs@soufeel.com so that we can help you look into this further.

By SOUFEEL J., over a year old

Question:

I just placed a order on here and now i feel like its a bad decision, should i just request a refund?

Answer:

Hi, we are a legit company and reliable. Were there any problem with your order? Please send an email to cs@soufeel.com so that our customer service representative can help you. Thank you! -Tiki

By SOUFEEL J., over a year old

Question:

Will your products tarnish? Will your products tarnish?

Answer:

Hi Bethany, they won't, please don't worry!

By SOUFEEL J., over a year old

Question:

So i ordered a name necklace i ordered on 1/11/18 and it still not come wow like bro So i ordered a name necklace i ordered on 1/11/18 and it still not come wow like bro

Answer:

Hi Jeneen, don't worry! Please send an email to cs@soufeel.com so that our customer service representative can help you. Thank you!

By SOUFEEL J., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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