Soufeel Questions & Answers

Here’s what consumers have asked with answers from Soufeel staff and previous consumers.

89 questions answered

16% answered in 1 day

Question:

I ordered a photograph necklace today,how long from producing/despatching will it take scotland uk I ordered a photograph necklace today,how long from producing/despatching will it take scotland uk

Answer:

Hi, it usually takes 15 business days. But at the busy season, it could be longer. You may track your order here -> https://www.soufeel.com/trackorder, thank you for your understanding.

By SOUFEEL J., over a year old

Question:

Soufeel is a joke a freaking fraud i paid for my necklace on dec 18th 2018 and have not recieved it nor will they answer calls. contacting bbb Soufeel is a joke a freaking fraud i paid for my necklace on dec 18th 2018 and have not recieved it nor will they answer calls. contacting bbb

Answer:

We are sorry for that, please send an email to cs@soufeel.com, our customer service will definitely figure a way out for you. At the busy time, we are trying very hard to reply your email ASAP but it will take some time. Your patience will be greatly appreciated. If you want to track your order, please click here ->https://www.soufeel.com/trackorder

By SOUFEEL J., over a year old

Question:

Was your $23 (guarantee christmas delivery) trust worthy? i ordered on the 16th and paid the $23 cause it said it would be here

Answer:

Hi if you order on 16th the non-customized product was guarantee Christmas delivery.

By SOUFEEL J., over a year old

Question:

I ordered dad's necklace on 2 december and paid lots for express post. will i get it by the end of this week? mum died last year and it is special I ordered dad's necklace on 2 december and paid lots for express post. will i get it by the end of this week? mum died last year and it is special

Answer:

Hey, Helen. Sorry for hear that. Could you please provide the email you used to order? Then we can check the status of your order for you.

By SOUFEEL J., over a year old

Question:

I placed an order for a customized wallet on the 3rd, and my order says it is still processing...when will this change? I placed an order for a customized wallet on the 3rd, and my order says it is still processing...when will this change?

Answer:

Hi, the customized wallet needs 7-10 business days to handcraft. Could you please provide the email address that you used to order? Then we can check it for you.

By SOUFEEL J., over a year old

Question:

Do the necklaces change colors? how long do the necklace last ? Do the necklaces change colors? how long do the necklace last ?

Answer:

The color may become a bit darker than before as you wear it, but will not rust or fade. The necklace is waterproof for daily use, and you had better not wear it when you are showering or swimming. If you maintain it regularly it won't be oxidation and lasts long.

By SOUFEEL J., over a year old

Question:

Hi, i placed an order on the 13th november (order number 3020309481) and it was supposed to be delivered on the 28th???? any idea where it is?

Answer:

Hi, please send an email to cs@soufeel.com, our customer service will help you to check your order.

By SOUFEEL J., over a year old

Question:

If i order a photo charm bracelet and it gets wet because of the rain or snow will the picture get ruined? If i order a photo charm bracelet and it gets wet because of the rain or snow will the picture get ruined?

Answer:

Hi, friend, the photo charm bracelet is waterproof in daily use. You had better not wear when you are showing or swimming.

By SOUFEEL J., over a year old

Question:

Will orders placed in the next day or two be received by christmas, for sure? Will orders placed in the next day or two be received by christmas, for sure?

Answer:

Hi, Diane, the product needs 3-5 business days to handcraft and then will send to you as soon as possible. It usually takes about 15 business days to reach you. We think that you can receive by Christmas. Do not worry. Hope to deal with you.

By SOUFEEL J., over a year old

Question:

I placed an order last friday for a coustimized name necklace and still have recived no word about my shipment? how long will it take to ship???? I placed an order last friday for a coustimized name necklace and still have recived no word about my shipment? how long will it take to ship????

Answer:

Hi Rachel, the product needs 3-5 business days to handcraft and then will send to you, please don't worry, you can contact cs@soufeel.com to check your order.

By SOUFEEL J., over a year old

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