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Soufeel Questions & Answers

888 reviews
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Here’s what consumers have asked with answers from Soufeel staff and previous consumers.

89 questions answered
16% answered in 1 day
Question:

Do you ship from the u. s? how long does shipping take?

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I want to buy my mother in law a charm from you. however she akready has a pandora bracelet. will your charms fit that braclet

Question:

Hello does the photo charm have glass in it?

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I want to say that on september 6,2015 i ordered the https://www.soufeel.com a bracelet and four pendants today i received the order and the person on the customs shipment weighed me and i opened the box to check the box continutul.in i was surprised to find only one bracelet and bijuterie. bracelet mention that is 4 times higher it is good to wear to deceive consumers picior. acest site and i personally do international complaints to consumer protection. i want to send my jewelry that i paid the sum of $ 113 and to repay what we have received so far. i will continue with complaints from international consumer protection and even sue you for having me cheating my order is: order # 1010197126 - shipped order date: september 6,2015 video with items from my order: https://www.youtube.com/watch?v=vjzcmbg-keu

Question:

Is this company trustworthy

Answer:

Our company is legal and worthy to trust. Our brand Soufeel has been founded since 2009, and till now we've got millions of satisfied customers all around the world. So you can customize your products in our store with confidence.

By SOUFEEL J.,
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Question:

I cant get hold of antone at soufeel i want to know if i will get my order before christmas if not i want to cancel it... i have read bad reviews and believe that my ordwer will now be being shipped from china. not happy

Answer:

OMG... I didn't realise that about China. This site needs to be closed down. I ordered mine 13 business days ago and it still hasn't left the warehouse.

By Helen H.
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Question:

Why havent i got my order, its been over 2 weeks.

Answer:

Hi Reyna, we'd like to look further into this with you. Could you please send an email to cs@soufeel.com so that our customer service representative can help you? Thank you! -Tiki

By SOUFEEL J.,

Can’t see your question? Ask to get answers from the Soufeel staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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