Soufeel Questions & Answers

Here’s what consumers have asked with answers from Soufeel staff and previous consumers.

89 questions answered

16% answered in 1 day

Question:

Do the products tarnish ? Do the products tarnish ?

Answer:

Hi stephanie, our products are made of 100% 925 sterling silver, so it won't tarnish, please don't worry about it. Hope you a happy shopping experience!

By SOUFEEL J., over a year old

Question:

I am william and from malaysia. would like to know the following : 1.are both http://www.soufeel.com.my & https://www.soufeel.com operated by the same company? the latter is a secured site whereas the former is not. 2.https://www.facebook.com/soufeeljewelrymalaysia/ - is this an authorized reseller as claimed?

Answer:

Hi William, yes, both are official website, please contact us via cs@soufeel.com.my, our customer service will assist you to solve it. Thank you!

By SOUFEEL J., over a year old

Question:

Why do they not send an order confirmation? Why do they not send an order confirmation?

Answer:

Hi Clarice, please confirm if the email you put in when placed the order is right, if so, please check your spam to see if there has the confirmation email. If there still not have, please contact us via cs@soufeel.com, our customer service will assist you to solve it. Thank you!

By SOUFEEL J., over a year old

Question:

Do your charms fit the pandora bracelets Do your charms fit the pandora bracelets

Answer:

Yes, Marilyn! Our charms fit Pandora bracelets and most European styles bracelets.

By SOUFEEL J., over a year old

Question:

Where is the company located?

Answer:

Hi Mireya, our main facility is located in Asia, and we have sorting center in New Jersey, and in Europe. And we provide worldwide shipping. Thank you!

By SOUFEEL J., over a year old

Question:

I placed an order on dec. 11th. it is 19th and when i look up the tracking it says a label has been created but they are waiting on the item. i spoke to a rep at usps and was told that the item has not been delivered to them. i tried calling the customer service several times and no on is available to take the call. this is my first order and may be my last. i wanted to order several more things but i am not sure about that now. this is a christmas gift and i am afraid that it is not going to make it on time. I placed an order on dec. 11th. it is 19th and when i look up the tracking it says a label has been created but they are waiting on the item. i spoke to a rep at usps and was told that the item has not been delivered to them. i tried calling the customer service several times and no on is available to take the call. this is my first order and may be my last. i wanted to order several more things but i am not sure about that now. this is a christmas gift and i am afraid that it is not going to make it on time.

Answer:

I am in the same position and it is now Christmas morning and my express delivery gift is in Tokyo. This was my first time ordering and it will be my last

By Lisa S. over a year old

Question:

How accurate are these negative reviews? i recently placed an order with soufeel and i am quite nervous about it. i am contemplating if i want to cancel or keep my order. please respond with the most honesty. thanks How accurate are these negative reviews? i recently placed an order with soufeel and i am quite nervous about it. i am contemplating if i want to cancel or keep my order. please respond with the most honesty. thanks

Answer:

They are very accurate. I will never be ordering from them again.

By Elizabeth S. over a year old

Question:

How long does it take to get your order How long does it take to get your order

Answer:

Hi Gaby, please send an email to cs@soufeel.com which has your shipping country. Our customer service will be happy to assist you. Thank you.

By SOUFEEL J., over a year old

Question:

Whats the inclusion in every order of soufeel? Whats the inclusion in every order of soufeel?

Answer:

Hi Bernadette, thank you for your contacting. Except your items in the order, we will offer a free grey packing bag in every order. If you need any further assistance, please feel free to contact our customer service via Live Help or cs@soufeel.com. Our customer service team will be happy to assist you. Thank you!

By SOUFEEL J., over a year old

Question:

Where is my order pls 4020087101 mr jeal 07986830666 england

Answer:

Hi Gavin, your correct order number is 3020087101. Our customer service is contacting you to provide the detailed tracking information to you. Please check your email. -Rosa

By SOUFEEL J., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Soufeel Questions & Answers

Do the products tarnish ? Do the products tarnish ?

Why do they not send an order confirmation? Why do they not send an order confirmation?

Do your charms fit the pandora bracelets Do your charms fit the pandora bracelets

Where is the company located? Where is the company located?

How long does it take to get your order How long does it take to get your order

Whats the inclusion in every order of soufeel? Whats the inclusion in every order of soufeel?

Where is my order pls 4020087101 mr jeal 07986830666 england Where is my order pls 4020087101 mr jeal 07986830666 england

Can’t see your question? Ask to get answers from the Soufeel staff and other customers.

Where is the company located?

Where is my order pls 4020087101 mr jeal 07986830666 england