Society6 Questions & Answers

Here’s what consumers have asked with answers from Society6 staff and previous consumers.

98 questions answered

14% answered in 1 day

Question:

How long does it take to receive products? How long does it take to receive products?

Answer:

Hi, All of our products are produced on demand and can 3-4 business days to be ready to ship. From there they typically take about a week to arrive, but it can be faster or slower depending on what you are ordering.

By Jeff H., Customer Service Supervisor over a year old

Question:

What are the exact dimensions for the laptop sleeves? What are the exact dimensions for the laptop sleeves?

Answer:

Great Question! The dimensions for our Laptop sleeves are: 13"" Sleeve Dimensions - 13.25"" x 9.5"" x 1"" 15"" Sleeve Dimensions - 14.5"" x 10.25"" x 0.6" I hope his helps! L :)

By Jeff H., Customer Service Supervisor over a year old

Question:

I just received 2 pillow covers that i do not like. i honestly thought they were actually glitter pillows. how do i go about returning them to society 6. I just received 2 pillow covers that i do not like. i honestly thought they were actually glitter pillows. how do i go about returning them to society 6.

Answer:

We're really sorry that those throw pillows did not come out the way you wanted. Please go ahead and contact our customer support team so that they can assist you with processing a refund for those throw pillows: https://society6.com/help/contact

By Jeff H., Customer Service Supervisor over a year old

Question:

Is society6 an american company? where is their headquarters?

Answer:

We are definitely an American Company, and are currently located in Santa Monica, CA

By Jeff H., Customer Service Supervisor over a year old

Question:

I cant understand the rug sizes... feeling extremly stupid, but can't figure it out. I cant understand the rug sizes... feeling extremly stupid, but can't figure it out.

Answer:

I'm sorry for any confusion on that. Our rugs are measured in Ft. Instead of Inches. I hope this helps! :)

By Jeff H., Customer Service Supervisor over a year old

Question:

I see a rug i like, but it looks like the photo of pansies are on top of a white rug. i can't tell if the pansies are the rug or it is framed or on top of a white rug. I see a rug i like, but it looks like the photo of pansies are on top of a white rug. i can't tell if the pansies are the rug or it is framed or on top of a white rug.

Answer:

All of our designs are printed onto Rugs. We do not currently offer any rugs that include any accessories on top of it.

By Jeff H., Customer Service Supervisor over a year old

Question:

Hi! i am thinking to purchase a rug... the prints on the rugs, are vivid? and the material of the rug is furry or not? Hi! i am thinking to purchase a rug... the prints on the rugs, are vivid? and the material of the rug is furry or not?

Answer:

Great Question! The rugs are a polyester woven Chevron pattern. They are not currently made of a furry material at this time. You can get a slightly better view of the rugs on some of our LookBook photos here: https://society6.com/lookbook/in-flux-workspace#1

By Jeff H., Customer Service Supervisor over a year old

Question:

How long does it take for an item to be shipped to me? How long does it take for an item to be shipped to me?

Answer:

All of our products are currently produced and shipped from within the United States. All orders take 1-3 business days to produce before it ships out. If your order is being shipped within the United States, it should take between 2-8 business days to reach you. International shipments usually take between 1-3 weeks to arrive.

By Jeff H., Customer Service Supervisor over a year old

Question:

Is the duvet cover only a cover and you have to purchase a duvet separate? Is the duvet cover only a cover and you have to purchase a duvet separate?

Answer:

We only offer the Duvet cover at this time. Unfortunately, we do not offer duvet inserts.

By Jeff H., Customer Service Supervisor over a year old

Question:

At the bottom of the description for the duvet covers it says a queen duvet will fit a twin xl. so is it a queen duvet cover or a twin xl cover? if i order it will it fit my standard sized queen duvet or not? At the bottom of the description for the duvet covers it says a queen duvet will fit a twin xl. so is it a queen duvet cover or a twin xl cover? if i order it will it fit my standard sized queen duvet or not?

Answer:

Great Question! Our Duvets are 88" x 88" in size and are designed to fit a Standard Queen size fit. However, if you find that the size that you order is not the right fit for you after you purchase it, please feel free to reach out to our customer support team. We'll be more than happy to help you process a refund or an exchange for another product of your liking. :)

By Jeff H., Customer Service Supervisor over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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