Society6 FAQ | Sitejabber

Question:

I have given you my cc info. then the site stalled did my order go through? when will receive it? diane de vries 12/10/2015 I have given you my cc info. then the site stalled did my order go through? when will receive it? diane de vries 12/10/2015

Answer:

Please reach out to our customer service team and they will be happy to help: https://society6.com/help/contact

By Jeff H., Customer Service Supervisor over a year old

Question:

How long does shipping take to the uk? How long does shipping take to the uk?

Answer:

We recommend allowing for 3 or more weeks for an order to arrive.

By Jeff H., Customer Service Supervisor over a year old

Question:

Yes what is the phone number to speak with customer service because the number i call no one answers Yes what is the phone number to speak with customer service because the number i call no one answers

Answer:

We do not offer phone support. Please reach out to our customer service team at https://society6.com/help/contact

By Jeff H., Customer Service Supervisor over a year old

Question:

How long does it take for an artist to get work showing on site? i uploaded work but can't bring up the page even when i search by entering the product name. wanted to send out a link to the page to generate sales. How long does it take for an artist to get work showing on site? i uploaded work but can't bring up the page even when i search by entering the product name. wanted to send out a link to the page to generate sales.

Answer:

Any changes to your profile can take up 24 hours to hold. We recommend sharing a link to your store to generate sales.

By Jeff H., Customer Service Supervisor over a year old

Question:

Hi, how long it takes to ship to singapore. my project needs the item urgently. Hi, how long it takes to ship to singapore. my project needs the item urgently.

Answer:

Our suggestion is to allow 1-3 weeks for international shipping as there can often be shipping delays.

By Jeff H., Customer Service Supervisor over a year old

Question:

How do the sizes run? i want to order a fitted t-shirt for a guy who typically wears a large, but i'm worried that since it is fitted it will be too tight. i also want to get myself a unisex tank top and usually wear a small, but am worried it will be too big. How do the sizes run? i want to order a fitted t-shirt for a guy who typically wears a large, but i'm worried that since it is fitted it will be too tight. i also want to get myself a unisex tank top and usually wear a small, but am worried it will be too big.

Answer:

All of our garment products are produced on American Apparel blanks which do run a little small. I suggest ordering 1 size up. If the sizing doesn't work out, you can always contact our support team and they will be happy assist you!

By Jeff H., Customer Service Supervisor over a year old

Question:

How long does it take to ship items to la, ca? How long does it take to ship items to la, ca?

Answer:

Hi, All of our products are produced on demand and can 3-4 business days to be ready to ship. From there they typically take about a week to arrive, but it can be faster or slower depending on what you are ordering.

By Jeff H., Customer Service Supervisor over a year old

Question:

Can you exchange clothing for a larger size if the one you chose didn't fit as expected? i ask because i recently bought a hoodie and i would like to exchange it for one size up as it is a bit too snug. thank you, tyler james Can you exchange clothing for a larger size if the one you chose didn't fit as expected? i ask because i recently bought a hoodie and i would like to exchange it for one size up as it is a bit too snug. thank you, tyler james

Answer:

Please reach out to our customer support team and they will be happy to assist you with any returns.

By Jeff H., Customer Service Supervisor over a year old

Question:

I don't undestand duvet cover sizing. how can the length and width be the same for the full (79x79) or queen (88x88) size covers? I don't undestand duvet cover sizing. how can the length and width be the same for the full (79x79) or queen (88x88) size covers?

Answer:

Our duvets are a perfect square which will fit the longest length of your insert. I have one myself and it works out just fine. Please don't hesitate to contact our customer support team with any additional questions.

By Jeff H., Customer Service Supervisor over a year old

Question:

I hate buying clothes online but my son really likes some of the artists and wants some tshirts/hoodies. wondering about the quality of the products, and also how accurate their sizing chart is. any feedback appreciated. I hate buying clothes online but my son really likes some of the artists and wants some tshirts/hoodies. wondering about the quality of the products, and also how accurate their sizing chart is. any feedback appreciated.

Answer:

All of our garment products are produced on American Apparel blanks which do run a little small. I suggest ordering 1 size up. If the sizing doesn't work out, you can always contact our support team and they will be happy assist you!

By Jeff H., Customer Service Supervisor over a year old

Society6 Questions & Answers

I have given you my cc info. then the site stalled did my order go through? when will receive it? diane de vries 12/10/2015 I have given you my cc info. then the site stalled did my order go through? when will receive it? diane de vries 12/10/2015

How long does shipping take to the uk? How long does shipping take to the uk?

Yes what is the phone number to speak with customer service because the number i call no one answers Yes what is the phone number to speak with customer service because the number i call no one answers

Hi, how long it takes to ship to singapore. my project needs the item urgently. Hi, how long it takes to ship to singapore. my project needs the item urgently.

How long does it take to ship items to la, ca? How long does it take to ship items to la, ca?

I don't undestand duvet cover sizing. how can the length and width be the same for the full (79x79) or queen (88x88) size covers? I don't undestand duvet cover sizing. how can the length and width be the same for the full (79x79) or queen (88x88) size covers?

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