Society6 Questions & Answers

Here’s what consumers have asked with answers from Society6 staff and previous consumers.

98 questions answered

14% answered in 1 day

Question:

I ordered a iphone case and i ordered the wrong size, how can i return this for the right size? I ordered a iphone case and i ordered the wrong size, how can i return this for the right size?

Answer:

You can contact our Customer support team here: https://society6.com/help/contact They will be able to assist you with your refund request.

By Jeff H., Customer Service Supervisor over a year old

Question:

Hello, how long it takes to the uk? thank you Hello, how long it takes to the uk? thank you

Answer:

We recommend allowing 3 weeks from purchase until arrival (1 week for production time and 2 weeks for transit times). Thanks

By Jeff H., Customer Service Supervisor over a year old

Question:

Am i missing something? is there a list of shipping charges and international shipping? so far i can only get to delivery info if i go through the process of buying something. uk based artist and want to know if it is worth selling designs or if shipping costs would make it too expensive. thanks

Answer:

Hi Kath, We charge different prices for various products to ship to the UK. Prices will be disclosed before the final purchase is made so you know what you are getting into. Thanks, Kyle

By Jeff H., Customer Service Supervisor over a year old

Question:

I live in canada. exactly how many days will it take to ship an item? I live in canada. exactly how many days will it take to ship an item?

Answer:

All of our items are produced on demand here in the US a should take no more than 3 business days to be ready to ship. From there we expect about a 2 week transit time for our international customers.

By Jeff H., Customer Service Supervisor over a year old

Question:

I didn't receive an order confirmation, even though my card was charged, the 10% discount was applied & after order was completed, it said i would receive 2 packages (i'm assuming since i ordered t-shirts, bags & blankets, more than one package was sent). now, it looks like my order doesn't exist! since i ordered yesterday, could it be that it hasn't been processed yet & will receive a confirmation? it just seems weird that my order simply vanished despite all the time it took to place my order. I didn't receive an order confirmation, even though my card was charged, the 10% discount was applied & after order was completed, it said i would receive 2 packages (i'm assuming since i ordered t-shirts, bags & blankets, more than one package was sent). now, it looks like my order doesn't exist! since i ordered yesterday, could it be that it hasn't been processed yet & will receive a confirmation? it just seems weird that my order simply vanished despite all the time it took to place my order.

Answer:

Please reach out to our customer support team and they would be glad to assist in locating your order: https://society6.com/help/contact

By Jeff H., Customer Service Supervisor over a year old

Question:

How long does it take for a tapestry to be delivered How long does it take for a tapestry to be delivered

Answer:

That will depend on where you are ordering the tapestry to. You can reach out to our customer support team with the specifics and they would b glad to assist: https://society6.com/help/contact

By Jeff H., Customer Service Supervisor over a year old

Question:

I'm interested in the i-phone 6 case called dragonflies by karen acel. where would it be shipped from, how much would shipping be, and how long would it take to receive it?

Answer:

All of our items are produced in the United States and shipping prices and times vary depending on the destination. Please reach out to our customer support team with any additional questions: https://society6.com/help/contact

By Jeff H., Customer Service Supervisor over a year old

Question:

How high is the lip for the tough case? would it protect the screen if the phone fell face down? How high is the lip for the tough case? would it protect the screen if the phone fell face down?

Answer:

Our tough cases have a rubber bumper that extends above the phone a few millimeters for protection.

By Jeff H., Customer Service Supervisor over a year old

Question:

Where would a product ship from and how lon will it take to arrive if i am located in california?

Answer:

Hi, All of our products are currently produced in the US and can take up ti 2 weeks to be delivered (production and transport time). Please reach out to us on our website for lead times on specific products and we can be of more assistance.

By Jeff H., Customer Service Supervisor over a year old

Question:

Is there a phone number that i can call to speak with someone?

Answer:

I am sorry, we only offer email support at this time. We have agents working 7 days a week and will respond within 12 hours. You can contact them at: https://society6.com/help/contact If you have sent in a note and not received a response, please check your spam folder.

By Jeff H., Customer Service Supervisor over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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