Society6 Questions & Answers

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Here’s what consumers have asked with answers from Society6 staff and previous consumers.

98 questions answered

14% answered in 1 day

Question:

I placed my first order then after looking at your site again, i found other items i liked more so i ordered those , figuring i would return my original order when it arrived. problem was i could not get my 10% discount to apply. is there any way i can get the 10% discount ? thank you for your help. just an fyi, love your website.

Answer:

Please contact our Customer Care team for further assistance with this. You can can reach them here: help.society6.com

By Jeff H., Customer Service Supervisor over a year old

Question:

Are the hand towels absorbent and thick? Are the hand towels absorbent and thick?

Answer:

Our Hand Towels are a bit on the thin side, however, they are very absorbent.

By Jeff H., Customer Service Supervisor over a year old

Question:

I need a phone number for society6 for a return. i want to talk to a person not online. the website is so bad. I need a phone number for society6 for a return. i want to talk to a person not online. the website is so bad.

Answer:

I'm really sorry but we don't offer phone support at this time. If you have any questions or concerns, you can always reach our team here: help.society6.com

By Jeff H., Customer Service Supervisor over a year old

Question:

I need to return my shower curtain, because it doesn't go with m bathroom and i can not return on your website. very bad website for returns. what can i do to return the curtain? I need to return my shower curtain, because it doesn't go with m bathroom and i can not return on your website. very bad website for returns. what can i do to return the curtain?

Answer:

Hi Paula, we see that you were able to reach our customer support team to get your shower curtain processed for a refund. If you have any other questions or concerns, you can always reach our team here: help.society6.com We will answer your request within 24 hours.

By Jeff H., Customer Service Supervisor over a year old

Question:

Do they just steal your money and not give you what you ordered? Do they just steal your money and not give you what you ordered?

Answer:

We're really sorry if you're experiencing any issues with what you've ordered. Please reach out to our support team so that they can assist you with your order: https://help.society6.com/hc/en-us

By Jeff H., Customer Service Supervisor over a year old

Question:

I've been billed for an order but have not received it. your customer support site will not accept my email address (although it is is the same address to which you sent my order confirmation) so i am unable to get to resolution. please provide me with a phone number where i can speak to a human. leslie anderson mileslie@msn.com

Answer:

Hi Leslie, I am sorry you are having issues. Please make sure you contact us at this site: https://help.society6.com/hc/en-us Thanks!

By Jeff H., Customer Service Supervisor over a year old

Question:

Are there any discounts for first time buyers?

Answer:

Yes. Society6 offers you a 20% discount and free shipping but only gives a 10% discount, which made me uncomfortable. Order at your own risk.

By sandy s. over a year old

Question:

Cant find my order or tracking Cant find my order or tracking

Answer:

Please send a our customer service team a note via: help.society6.com

By Jeff H., Customer Service Supervisor over a year old

Question:

How long does delivery to uk take? thanks How long does delivery to uk take? thanks

Answer:

Usually about 2-3 weeks. Thanks!

By Jeff H., Customer Service Supervisor over a year old

Question:

Is there any way i can call this company??? i have a question regarding something that is supposed to be a christmas gift & between waiting for a conf email (never recieved) and waiting for a response email i'm starting to worry that it's getting to late

Answer:

You can email them here: https://help.society6.com/hc/en-us/requests/new?ticket_form_id=280167 There first reply may be automated until you reply to the email they send so be wary. I'm awaiting gifts I ordered a month ago which still haven't arrived. Also if you are international be wary of custom charges.

By Nawal T. over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Society6 Questions & Answers

Are the hand towels absorbent and thick? Are the hand towels absorbent and thick?

I need a phone number for society6 for a return. i want to talk to a person not online. the website is so bad. I need a phone number for society6 for a return. i want to talk to a person not online. the website is so bad.

Do they just steal your money and not give you what you ordered? Do they just steal your money and not give you what you ordered?

Are there any discounts for first time buyers? Are there any discounts for first time buyers?

Cant find my order or tracking Cant find my order or tracking

How long does delivery to uk take? thanks How long does delivery to uk take? thanks

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Are there any discounts for first time buyers?