Society6 Questions & Answers

Here’s what consumers have asked with answers from Society6 staff and previous consumers.

98 questions answered

14% answered in 1 day

Question:

Who do they use to ship to canada? i would like to order a few items but canada post is going on strike... Who do they use to ship to canada? i would like to order a few items but canada post is going on strike...

Answer:

We use DHL GlobalMail for international shipments. Usually they would forward the shipment to Canada post for delivery however, they are using a few other shipping services to complete the deliveries during the strike.

By Jeff H., Customer Service Supervisor over a year old

Question:

Hi, is it true that once i upload my image to society6 i cant download it from there anymore? for example when my computer crashes and i lose my file?

Answer:

Unfortunately, we don't currently offer a feature that allows you to download your work after it's been uploaded to the site. We are looking to add that functionality to the site in the near future.

By Jeff H., Customer Service Supervisor over a year old

Question:

I've been trying to purchase a comforter and some throw pillows with no success. I've been trying to purchase a comforter and some throw pillows with no success.

Answer:

Please reach out to our support if you encounter any issues like this on the site. They can be reached here: help.society6.com

By Jeff H., Customer Service Supervisor over a year old

Question:

How long does their shipment take if i were to order today in fl. i am concerned it may not arrive in time since there are no options for shipment?

Answer:

Domestic shipments will take 2-8 business days to arrive after they're shipped. Please be aware that shipments will take 1-3 business days to be produced before they are shipped out. You can view our ship times here: https://help.society6.com/hc/en-us/articles/227196987

By Jeff H., Customer Service Supervisor over a year old

Question:

I filed for a return on order #9170361893 and haven't received any instructions on how to return the items and haven't heard if society6 will refund? I filed for a return on order #9170361893 and haven't received any instructions on how to return the items and haven't heard if society6 will refund?

Answer:

They have very simple refunds. Contact them via email for return policy

By Laura m. over a year old

Question:

Concerned about order placed on 08/08/2017 number 5937768645. not received. Concerned about order placed on 08/08/2017 number 5937768645. not received.

Answer:

I'm really sorry that your order has not reached you yet. Please contact our customer support team here for further assistance with your order: help.society6.com

By Jeff H., Customer Service Supervisor over a year old

Question:

Hi , if i crop a part of my art...for a mug for exemple... will the image be exacly the same on the product i will recieve ? Hi , if i crop a part of my art...for a mug for exemple... will the image be exacly the same on the product i will recieve ?

Answer:

We do our best to produce our products as they appear on the site. If you do run into any issues, feel free to contact our support team here: help.society6.com

By Jeff H., Customer Service Supervisor over a year old

Question:

I have a macbook air 13.3" laptop. i wanted to make sure your 13" sleeve will fit my laptop before i place an order. thank you I have a macbook air 13.3" laptop. i wanted to make sure your 13" sleeve will fit my laptop before i place an order. thank you

Answer:

Your Macbook Air may be a bit too large for the 13 inch sleeves that we offer. I've listed the dimensions to the sleeve below: 13" Sleeve Dimensions - 13.25" x 9.5" x 1" 15" Sleeve Dimensions - 14.5" x 10.25" x 0.6" I hope this helps!

By Jeff H., Customer Service Supervisor over a year old

Question:

I really need to talk to someone about my order. the number that was given sure wasn't yours. help i'm a recent member and want to place the first of many orders. I really need to talk to someone about my order. the number that was given sure wasn't yours. help i'm a recent member and want to place the first of many orders.

Answer:

Please contact our Customer Care team for further assistance with this. You can can reach them here: help.society6.com

By Jeff H., Customer Service Supervisor over a year old

Question:

Yes i am getting ready to order a piece of art that says framed art 20 x 26. what size is the act print itself Yes i am getting ready to order a piece of art that says framed art 20 x 26. what size is the act print itself

Answer:

The size of the printed area will vary depending on the print. Most framed prints will include borders that are close to 3 1/2 inches. I hope this helps!

By Jeff H., Customer Service Supervisor over a year old

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Typical questions asked:

How long does shipping take?
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Society6 Questions & Answers

Who do they use to ship to canada? i would like to order a few items but canada post is going on strike... Who do they use to ship to canada? i would like to order a few items but canada post is going on strike...

I've been trying to purchase a comforter and some throw pillows with no success. I've been trying to purchase a comforter and some throw pillows with no success.

How long does their shipment take if i were to order today in fl. i am concerned it may not arrive in time since there are no options for shipment? How long does their shipment take if i were to order today in fl. i am concerned it may not arrive in time since there are no options for shipment?

I filed for a return on order #9170361893 and haven't received any instructions on how to return the items and haven't heard if society6 will refund? I filed for a return on order #9170361893 and haven't received any instructions on how to return the items and haven't heard if society6 will refund?

Concerned about order placed on 08/08/2017 number 5937768645. not received. Concerned about order placed on 08/08/2017 number 5937768645. not received.

Hi , if i crop a part of my art...for a mug for exemple... will the image be exacly the same on the product i will recieve ? Hi , if i crop a part of my art...for a mug for exemple... will the image be exacly the same on the product i will recieve ?

I have a macbook air 13.3" laptop. i wanted to make sure your 13" sleeve will fit my laptop before i place an order. thank you I have a macbook air 13.3" laptop. i wanted to make sure your 13" sleeve will fit my laptop before i place an order. thank you

Yes i am getting ready to order a piece of art that says framed art 20 x 26. what size is the act print itself Yes i am getting ready to order a piece of art that says framed art 20 x 26. what size is the act print itself

Can’t see your question? Ask to get answers from the Society6 staff and other customers.

How long does their shipment take if i were to order today in fl. i am concerned it may not arrive in time since there are no options for shipment?