Society6 Questions & Answers

Here’s what consumers have asked with answers from Society6 staff and previous consumers.

98 questions answered

14% answered in 1 day

Question:

I would like to know how well the tapestries are made I would like to know how well the tapestries are made

Answer:

The Tapestries are very well made. They're constructed with a Micro-fiber Polyester and has a very silk-like texture to it. They're really soft.

By Jeff H., Customer Service Supervisor over a year old

Question:

Hi. i wanted to cancel my order. may i know how should i go about it. Hi. i wanted to cancel my order. may i know how should i go about it.

Answer:

To cancel or change your address please contact our Customer Care department here: https://society6.com/help/contact Be sure to provide your Order Receipt number in the request.

By Jeff H., Customer Service Supervisor over a year old

Question:

How can i track an order that i placed last week? How can i track an order that i placed last week?

Answer:

There is a confirmation email that is sent out to you when your order is placed. You should be able to check the status of your order from there. If you no longer have that confirmation email you can check your order status here: https://society6.com/help/order_status You can also contact our Customer Support team here for more info on your order: https://society6.com/help/contact

By Jeff H., Customer Service Supervisor over a year old

Question:

For men's t-shirt, will size 2xl listed as waist 40-42 fit my waist which 42-2/8? For men's t-shirt, will size 2xl listed as waist 40-42 fit my waist which 42-2/8?

Answer:

Our shirts are supplied by American Apparel which can run small in some areas. I'm afraid the 2XL may be a tight fit. Really sorry about that. :(

By Jeff H., Customer Service Supervisor over a year old

Question:

How do the tights sizes correspond to us sizes (like 4, 6, 8)? How do the tights sizes correspond to us sizes (like 4, 6, 8)?

Answer:

I'm really sorry for the delay getting back to you on this one. I've listed our legging size comparisons below: 2=xs 4=small 6=medium 8=large 10= xl I hope this helps!

By Jeff H., Customer Service Supervisor over a year old

Question:

How do i upload images from an ipad How do i upload images from an ipad

Answer:

Hi Sam, Unfortunately, uploads from mobile devices is not enabled at this time. Currently, you can only upload images from a Computer. We hope to have mobile uploads active soon. Please check back with us on that.

By Jeff H., Customer Service Supervisor over a year old

Question:

Need an update on order number 1210721952 - we have not received it and got an email on june 10 that it was shipped. Need an update on order number 1210721952 - we have not received it and got an email on june 10 that it was shipped.

Answer:

Hi Cindy, Very sorry if you have not received your order yet. Please contact our support team here and we will be happy to help you track it down right away: https://society6.com/help/contact

By Jeff H., Customer Service Supervisor over a year old

Question:

I ordered my case through amazon and then had to change my amazon email address. how can i track my order I ordered my case through amazon and then had to change my amazon email address. how can i track my order

Answer:

Hi Lauren, You can simply contact us using the link at the top of our Sitejabber page and the Team should be able to help you with receiving any order updates.

By Jeff H., Customer Service Supervisor over a year old

Question:

What does the "microfiber" duvet cover feel like? i use the duvet euro style, as my top sheet. i prefer crisp, sturdy cotton duvet covers (currently have ikea duvets). i'm worried the "soft microfibers" will feel thin and too silky soft. What does the "microfiber" duvet cover feel like? i use the duvet euro style, as my top sheet. i prefer crisp, sturdy cotton duvet covers (currently have ikea duvets). i'm worried the "soft microfibers" will feel thin and too silky soft.

Answer:

Hi Jane, Our duvet covers are a 100% polyester microfiber so the feel is more more soft and silky than a crisp, cotton duvet. The material is standard thickness so it's truly a matter of whether you prefer the microfiber vs. cotton feel.

By Jeff H., Customer Service Supervisor over a year old

Question:

I keep having to reload the pare in order to view individual designs - very frustrating I keep having to reload the pare in order to view individual designs - very frustrating

Answer:

Just wait till they send the crap quality! Then you will REALLY BE FRUSTRATED!

By Lynn s. over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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