SmileBox Questions & Answers

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Here’s what consumers have asked with answers from SmileBox staff and previous consumers.

34 questions answered

12% answered in 1 day

Question:

Why does the template not download to personalise? if just hangs on 0% downloaded? Why does the template not download to personalise? if just hangs on 0% downloaded?

Answer:

I would also like to know. Kind of pricey for something that doesn't even work...

By tiffany c. over a year old

Question:

When previewing and playing my slide show it displays towards the right corner of the screen. i don't know how to get it to play in the center? When previewing and playing my slide show it displays towards the right corner of the screen. i don't know how to get it to play in the center?

Answer:

Hello from Smilebox, Please contact us at suppoer@smilebox.com and we will be happy to assist you. Smilebox Customer Support Team

By Tania M. over a year old

Question:

Why was my paypal account charged $47.88 annual fee on march 2. and $6.99 on march 5. i did not authorize the annual charged. i only have been paying a monthly fee and all of a sudden the annual charge. please refund the annual charge smilebox. thank you. Why was my paypal account charged $47.88 annual fee on march 2. and $6.99 on march 5. i did not authorize the annual charged. i only have been paying a monthly fee and all of a sudden the annual charge. please refund the annual charge smilebox. thank you.

Answer:

Dear Cynthia, We will be happy to assist you. Could you please contact us at support@smilebox.com and provide us with your registered email address? Regards, Smilebox Customer Support Team

By Tania M. over a year old

Question:

I have a creation that's about 15-20 minutes long, when i post to facebook to share with family it cuts off at 5 minutes, how do i get it to play in it's entirety? I have a creation that's about 15-20 minutes long, when i post to facebook to share with family it cuts off at 5 minutes, how do i get it to play in it's entirety?

Answer:

Dear Tiffany, Please contact us at support@smilebox.com and our technical support team will be happy to assist you.

By Tania M. over a year old

Question:

I have always been able to post videos on my creations suddenly, this stopped. i now cannot post my videos. what should i do to correct this? I have always been able to post videos on my creations suddenly, this stopped. i now cannot post my videos. what should i do to correct this?

Answer:

Hi Ann, You should be able to include video clips in your creation, depending on the file format. And you can post your final creation on Facebook or other social media sites using our program. For troubleshooting help, please email support@smilebox.com. Thank you!