Showpo Questions & Answers

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Here’s what consumers have asked with answers from Showpo staff and previous consumers.

20 questions answered
0% answered in 1 day
Question:

Answer:

Hey Lovely, Thanks so much for reaching out to us here at Showpo. Returns do cost money as the delivery drivers do need to receive payment for their services. Xx

By Showpo -.,
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Question:

Hi, i am wondering if i can return some items for refund rather than store credit? thanks!

Answer:

Hey Jennifer, For all returns we issue store credit :) Our credit does not expire and can be used on all items including gift cards Xx

By Showpo -.,
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Question:

I want to buy a formal dress for my prom. is the quality of the material good????

Answer:

Even though I had to return a dress due to a size problem on my end, the satin dress was great material, not see through by any means. Very pretty.

By Bre J.
Question:

What size do the plus size models wear?

Answer:

Hey Lovely, Thanks for reaching out to us here at Showpo:) Our plus sizer model Sophie (blonde model) is a 119 bust, 113 waist, 134 hip, and 177 height:) Let me know if you have any other questions :) xx

By Showpo -.,
Question:

Answer:

Hey Lovely, Express shipping to the US is 1-4 Business days :) Xx

By Showpo -.,
Question:

Answer:

Hey Vanessa, You can return your item for store credit. We have many different suppliers and come from many different places :)

By Showpo -.,
Question:

Answer:

Hey Whitney, We can try and cancel an order but we can not guarantee it will be canceled :) Xx

By Showpo -.,
Question:

Answer:

Hi Randa, That does not seem right :( we do try and get back to all our lovey customers! Can you please send me an email at info@showpo.com Attention to Claire and I will personally look into this for you Xx

By Showpo -.,
Question:

Ive been checking my order status and it has been at the same location for the past 5 days, is this normal?

Answer:

Hi Kahlani, This can be normal if the parcel is being shipped via standard shipping. Are you able to provide your order number or email address so that I may look into this for you? Xx

By Showpo -.,
Question:

If i want to purchase a maxi dress and am a small / 125lbs/ 5'3, what size should i order?

Answer:

Hi Erica, We have the model's height as well as the length of the garment in each product description so you can definitely use those to guide you. Our sizing can be a little on the smaller side so for any items that do not have stretch I would recommend going the size up to be safe. The length will only vary between sizes by a couple of cm's :) Xx

By Showpo -.,

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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