Shop LC
Questions & Answers
Here’s what buyers have asked with answers from Shop LC staff and previous consumers.
15
questions answered
0%
answered within 1 day
Answer:
Your jeweler has no idea what the difference is between "lab created" and " fissure filled". Niassa rubies are mined from the ground. They just go through a treatment that enhances their clarity. Upwards of 97% of gemstones go through some sort of treatment whether it be heating, irradiation, diffusion, fissure filling, dyeing. Some trwatments do effect the value, for instance, jade that has been bleached, filled and dyed really has little value at all. Thats why they dump it here. Asians wouldnt be caught dead with it. Its akin to costume beads. I suggest you go to the GIAs website for all of your info, not your local jeweler.
By Robin B., over a year old
Answer:
Hey there happy to help answer any questions. Can you help us understand what you are asking? Are you referring to the authenticity of the item?
By Miranda A., over a year old
Answer:
We typically do not remove an item from someone's budget pay. Could you clarify further?
By Miranda A., over a year old
Answer:
As this question is account specific, have you reached out to customer service so they can pull your account to provide more details?
By Miranda A., over a year old
Answer:
As this question is account specific, have you reached out to customer service so they can pull your account to provide more details?
By Miranda A., over a year old
Answer:
As this question is account specific, have you reached out to customer service so they can pull your account to provide more details?
By Miranda A., over a year old
Answer:
Hey there we do not remove products from the cart unless an item has expired. Would you mind sharing your details to danielle.jackson@shoplc.com so we can have a specialist review your account?
By Miranda A., over a year old
Answer:
Answer:
Hey there happy to help very sorry to hear about what occurred! If you still need assistance please us know at customerservice@shoplc.com. We can confirm emails are being responded to in the same business day you will get an answer.
By Miranda A., over a year old
Question:
How do I cancel an order
Answer:
You can cancel an order (if it's within 30 mins) online in your order history. Or you can chat, email customerservice@shoplc.com, or call us at 877-899-0078 and we are happy to address it for you. Usually a cancellation can be done within a few hours of ordering on our side.
By Jiten D., over a year old
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