Shop LC Questions & Answers

Here’s what consumers have asked with answers from Shop LC staff and previous consumers.

16 questions answered

0% answered in 1 day

Question:

I recently purchased a "niassa' ruby ring. i took it to my jeweler to get sized & was told it is a lab created ruby. what"s going on here?

Answer:

Your jeweler has no idea what the difference is between "lab created" and " fissure filled". Niassa rubies are mined from the ground. They just go through a treatment that enhances their clarity. Upwards of 97% of gemstones go through some sort of treatment whether it be heating, irradiation, diffusion, fissure filling, dyeing. Some trwatments do effect the value, for instance, jade that has been bleached, filled and dyed really has little value at all. Thats why they dump it here. Asians wouldnt be caught dead with it. Its akin to costume beads. I suggest you go to the GIAs website for all of your info, not your local jeweler.

By Robin B. over a year old

See more answers (2)

Question:

So...all natural sleeping beauty turquoise is not a thing? ummm i've been purchasing all of my sbt from shoplc. if your having problems file with b So...all natural sleeping beauty turquoise is not a thing? ummm i've been purchasing all of my sbt from shoplc. if your having problems file with b

Answer:

Hey there happy to help answer any questions. Can you help us understand what you are asking? Are you referring to the authenticity of the item?

By Miranda A., over a year old

Question:

How do you use the promo codes online when ordering? How do you use the promo codes online when ordering?

Answer:

There is a place on the order form to enter them. They haven't been using promo codes recently. Don't know why.

By Karen T. over a year old

See more answers (2)

Question:

I recently returned an item did it get credited to my account i was never notified I recently returned an item did it get credited to my account i was never notified

Answer:

Good afternoon, I am so sorry about what is going on with your return and do apologize about the delay in this response. In order to better assist you we would need more information from you as in, your full name, registered phone number, email, or the order number you are asking about. Once you have provided us with this information we will be glad to assist you. If you need anything else please let us know. Thank you so much for shopping at the Shop LC, have a wonderful day. Thanks, Miranda A

By Miranda A., over a year old

See more answers (2)

Question:

Could someone please tell me why items are removed from my budget pay account? Could someone please tell me why items are removed from my budget pay account?

Answer:

We typically do not remove an item from someone's budget pay. Could you clarify further?

By Miranda A., over a year old

Question:

I get several emails every month because you try and take payments early. you never go by the date it says on my account like it's supposed to.if iou I get several emails every month because you try and take payments early. you never go by the date it says on my account like it's supposed to.if iou

Answer:

As this question is account specific, have you reached out to customer service so they can pull your account to provide more details?

By Miranda A., over a year old

Question:

Why are items missing on my budget payment account? Why are items missing on my budget payment account?

Answer:

As this question is account specific, have you reached out to customer service so they can pull your account to provide more details?

By Miranda A., over a year old

Question:

I paid off all of my budget pay payments early so i wouldn't have to get the emails saying there were no funds in my account. you try before due date

Answer:

As this question is account specific, have you reached out to customer service so they can pull your account to provide more details?

By Miranda A., over a year old

Question:

I have won many bids on shop lc $ rising auction only to have items won at low prices removed from my cart! thus blocking me from purchasing legitimat I have won many bids on shop lc $ rising auction only to have items won at low prices removed from my cart! thus blocking me from purchasing legitimat

Answer:

Hey there we do not remove products from the cart unless an item has expired. Would you mind sharing your details to danielle.jackson@shoplc.com so we can have a specialist review your account?

By Miranda A., over a year old

Question:

I've waited 1 week and still haven't gotten anything. when will it come in? I've waited 1 week and still haven't gotten anything. when will it come in?

Answer:

Hello our products general are delivered within 5-7 business days.

By Miranda A., over a year old

123

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Shop LC Questions & Answers

I recently purchased a "niassa' ruby ring. i took it to my jeweler to get sized & was told it is a lab created ruby. what"s going on here? I recently purchased a "niassa' ruby ring. i took it to my jeweler to get sized & was told it is a lab created ruby. what"s going on here?

So...all natural sleeping beauty turquoise is not a thing? ummm i've been purchasing all of my sbt from shoplc. if your having problems file with b So...all natural sleeping beauty turquoise is not a thing? ummm i've been purchasing all of my sbt from shoplc. if your having problems file with b

How do you use the promo codes online when ordering? How do you use the promo codes online when ordering?

I recently returned an item did it get credited to my account i was never notified I recently returned an item did it get credited to my account i was never notified

Could someone please tell me why items are removed from my budget pay account? Could someone please tell me why items are removed from my budget pay account?

I get several emails every month because you try and take payments early. you never go by the date it says on my account like it's supposed to.if iou I get several emails every month because you try and take payments early. you never go by the date it says on my account like it's supposed to.if iou

Why are items missing on my budget payment account? Why are items missing on my budget payment account?

I paid off all of my budget pay payments early so i wouldn't have to get the emails saying there were no funds in my account. you try before due date I paid off all of my budget pay payments early so i wouldn't have to get the emails saying there were no funds in my account. you try before due date

I've waited 1 week and still haven't gotten anything. when will it come in? I've waited 1 week and still haven't gotten anything. when will it come in?

Can’t see your question? Ask to get answers from the Shop LC staff and other customers.

I recently purchased a "niassa' ruby ring. i took it to my jeweler to get sized & was told it is a lab created ruby. what"s going on here?

I paid off all of my budget pay payments early so i wouldn't have to get the emails saying there were no funds in my account. you try before due date