ShoesPie Questions & Answers

Here’s what consumers have asked with answers from ShoesPie staff and previous consumers.

112 questions answered

29% answered in 1 day

Question:

1st time ordering- why so many complaints that the shoes are not what they seem? quite a bit of negative reviews. 1st time ordering- why so many complaints that the shoes are not what they seem? quite a bit of negative reviews.

Answer:

Thanks for your question here. Shoespie always tries our best to improve customer experience, offer good quality shoes, although there may exists some problems which can not be avoided, shipping time for instance. So please have faith in us. Any question, please feel free to contact with us via reviews@shoespie.com. Have a nice day.

By Shoespie R., over a year old

Question:

When paying for shoes i checked out as guest. got tracking number but won't let me track. please help me! When paying for shoes i checked out as guest. got tracking number but won't let me track. please help me!

Answer:

Thank you for your question here, could you please give me your order number so that I can solve your problem as soon as possible? Also you could email us at reviews@shoespie.com. We will appreciate your support and understanding. Have a nice day.

By Shoespie R., over a year old

Question:

Why am i only being offered a $50 refund when i paid $100 for the shoes. i also asked for the california address to ship them back, but was refused. Why am i only being offered a $50 refund when i paid $100 for the shoes. i also asked for the california address to ship them back, but was refused.

Answer:

Hi Thanks for your question here and so sorry to hear that you had some problems about your order, could you please let me know your order number so that I could be able to check for you? Thank you. You could also email us at reviews@shoespie.com if you have some questions. Have a nice day.

By Shoespie R., over a year old

Question:

Helo - do you have wholesale prices - i am a reseller Helo - do you have wholesale prices - i am a reseller

Answer:

Hi Thanks for your question here. We have the wholesale prices with big discount. For the wholesale prices, you could feel free to email us at reviews@shoespie.com or service@shoespie.com. Have a nice day. Best wishes, Shoespie team

By Shoespie R., over a year old

Question:

My order says it was shipped but it did not give me the shipment # and verification # needed to track it. order no.1106418 sub-order 1148708 My order says it was shipped but it did not give me the shipment # and verification # needed to track it. order no.1106418 sub-order 1148708

Answer:

Hi Thanks for your question here. Your order has been shipped out on 22th, June and you could track it here: http://www.17track.net/en/track?nums=LW461599782CN It is now under transit to Chicago now, as this is the international shipping and it will take some days for the shipping company to renew the info. You could check it again 3-5 days later. Any other questions, please feel free to let me know at reviews@shoespie.com or service@shoespie.com. Have a nice day.

By Shoespie R., over a year old

Question:

I bought a pair of shoes and i am wearing them for the first time and they are creaking. :(. i paid $80.00 for them. can you please help? I bought a pair of shoes and i am wearing them for the first time and they are creaking. :(. i paid $80.00 for them. can you please help?

Answer:

Hello, could you please tell me your order number so that I can help you to check that. Any question, please contact with us via reviews@shoespie.com or service@shoespie.com.

By Shoespie R., over a year old

Question:

I placed my order june 8th and still have not received it! i have sent several emails, no response. getting married soon. i need my shoes! I placed my order june 8th and still have not received it! i have sent several emails, no response. getting married soon. i need my shoes!

Answer:

Hello, could you please tell me your order number so that I can help you to check that. Any question, please contact with us via reviews@shoespie.com or service@shoespie.com.

By Shoespie R., over a year old

Question:

Order 1107914 - where are my 2 pairs of sandals? you have provided zero communication and i want a refund now!

Answer:

I've checked your order and both of them are in processing, please be patient and they'll be shipped as quick as possible. Any question, please contact with us via service@shoespie.com. Thank you.

By Shoespie R., over a year old

Question:

Do you carry any heels in wide width? Do you carry any heels in wide width?

Answer:

Hello, you can come to our website to find what you need-www.shoespie.com. Thank you.

By Shoespie R., over a year old

Question:

How to cancelle an order thatd i paid for already How to cancelle an order thatd i paid for already

Answer:

Hello, You can send your order number to reviews@shoespie.com to get quick help or cancel according to this link: https://www.shoespie.com/help/1how-To-Cancel-An-Unpaid-Order-242.html Thank you. Shoespie

By Shoespie R., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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