ShoesPie Questions & Answers

Here’s what consumers have asked with answers from ShoesPie staff and previous consumers.

112 questions answered

29% answered in 1 day

Question:

The response as on here ws they would contact me but still no email... still no customer service response and still no shoes or refund

Answer:

Dear customer, Please kindly note that our financial department has already issued the full refund on March 11th, and the transaction ID is 3P761740KG097931J. It takes about 3-15 days for the refund to reach your account, so please kindly check it on time. Thank you for your cooperation. Please check your registered email box(Kes***@yahoo.com). Best regards, Shoespie team

By Shoespie R., over a year old

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Question:

I have emailed these people over 10 times asking them to cancel my order because it did not show when they said it would. now they are refusing to respond to my emails, they have my money, and i have no product. buyer beware. I have emailed these people over 10 times asking them to cancel my order because it did not show when they said it would. now they are refusing to respond to my emails, they have my money, and i have no product. buyer beware.

Answer:

Hi, In terms of your problem, there maybe some misunderstanding and I've reflected this problem to our customer service and they will contact with you as soon as possible. Thanks for your patience. Best regards, Shoespie Team

By Shoespie R., over a year old

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Question:

I purchased a pair of shoes 2 weeks ago and have not received them yet or had an email to say when they are going to be delivered. I purchased a pair of shoes 2 weeks ago and have not received them yet or had an email to say when they are going to be delivered.

Answer:

Hello Julie C, Thanks for your message! Could you please tell me your order number so that I can check your order status? You can also send emails to our customer service to ask your order via service@shoespie.com Best regards! Shoespie team

By Shoespie R., over a year old

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Question:

Hello, can you please tell me the status of my order? 321929 my email lela.lacaj@gmail.com thanks Hello, can you please tell me the status of my order? 321929 my email lela.lacaj@gmail.com thanks

Answer:

Hello Van-girl, Thanks for your message! Your shoes has been shipped, LN854337800CN this is your shipping order, you can check your order status at this link: http://www.17track.net/en/ Best regards! Shoespie team

By Shoespie R., over a year old

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Question:

What country does this site originate from? What country does this site originate from?

Answer:

It appears to be a Chinese company that is scamming folks

By Anne B. over a year old

Question:

I would like status on my shoe order. the money was deducted from my account jan 22 and i still do not have my shoes I would like status on my shoe order. the money was deducted from my account jan 22 and i still do not have my shoes

Answer:

Hi, So sorry to hear you had some problems with your order. Could you please let me know your order number so that I could be able to help you? Thank you. You could also email us at reviews@shoespie.com and I promise your problem could be resolved soon. Have a nice day.

By Shoespie R., over a year old

Question:

How long does shipping take? How long does shipping take?

Answer:

Dear, thanks for your question here. You can check this link to see details, https://www.shoespie.com/help/1item-Processing-Time-234.html. Nice day!

By Shoespie R., over a year old

Question:

I've been waiting for my shoes forever and no one is responding to me I've been waiting for my shoes forever and no one is responding to me

Answer:

Hi, could you kindly offer your order number so I can help you? Thanks for cooperation. Nice day!

By Shoespie R., over a year old

Question:

Hi, i've been waiting over a month for my order. this is my first experience with buying from shoespie. i'm concerned that my boots will never arrive. Hi, i've been waiting over a month for my order. this is my first experience with buying from shoespie. i'm concerned that my boots will never arrive.

Answer:

Dear, we are so sorry of this. I had contacted our service to help you, and they will send you email, please kindly check your email (joytaffy@sbcglobal.net). Thanks for kindly cooperation. Nice day!

By Shoespie R., over a year old

Question:

My order status states that my shoes were shipped on 12/07 but nothing after that. how long does it take please? My order status states that my shoes were shipped on 12/07 but nothing after that. how long does it take please?

Answer:

Hi, Thanks for your question here. If you chose super saving shipping, it is slower than standard and expedited shipping at this moment as it is international shipping also,. It is the boom season of shipping company as you may understand. Your package is under normal transit and you could track it 3-5 days later. Please don't worry about it. Any other questions, you could email me at reviews@shoespie.com. Have a nice day.

By Shoespie R., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

ShoesPie Questions & Answers

The response as on here ws they would contact me but still no email... still no customer service response and still no shoes or refund The response as on here ws they would contact me but still no email... still no customer service response and still no shoes or refund

I purchased a pair of shoes 2 weeks ago and have not received them yet or had an email to say when they are going to be delivered. I purchased a pair of shoes 2 weeks ago and have not received them yet or had an email to say when they are going to be delivered.

Hello, can you please tell me the status of my order? 321929 my email lela.lacaj@gmail.com thanks Hello, can you please tell me the status of my order? 321929 my email lela.lacaj@gmail.com thanks

What country does this site originate from? What country does this site originate from?

I would like status on my shoe order. the money was deducted from my account jan 22 and i still do not have my shoes I would like status on my shoe order. the money was deducted from my account jan 22 and i still do not have my shoes

How long does shipping take? How long does shipping take?

I've been waiting for my shoes forever and no one is responding to me I've been waiting for my shoes forever and no one is responding to me

My order status states that my shoes were shipped on 12/07 but nothing after that. how long does it take please? My order status states that my shoes were shipped on 12/07 but nothing after that. how long does it take please?

Can’t see your question? Ask to get answers from the ShoesPie staff and other customers.

The response as on here ws they would contact me but still no email... still no customer service response and still no shoes or refund