Login
Signup
For Business
Login
Signup
Write a Review
For Business
Write a Review
Browse Businesses
Categories
Best of 2024
Guides
How to Spot a Trustworthy Website
Dating Apps
Shopping Discount Fashion
Discount Clothing
Discount Designer Clothing
Affordable Wedding Dresses
Affordable Activewear for Women
Plus-Size Swimwear
COVID-19 Resources
Consumer Tips
Write a Review
For Business
Request a Review
Backed by the National Science Foundation
Sign up
Log in
SHEIN Questions & Answers
4,852
reviews
Ask a question
Here’s what consumers have asked with answers from SHEIN staff and previous consumers.
305
questions answered
15%
answered in 1 day
Sort by:
Recent
Popular
Fewest answers
Question:
I had an order placed march 31st... i was unable pay through a debit card or credit card. so a representative from the "pre-sales service" sent me a separate link directly to paypal to pay my order of $86. my problem now is, because i had a separate link sent to my email, i have no way of tracking my order due to the fact that it doesn't show my order on my account. it's been almost two weeks and i have yet to receive my order and have no way of tracking or even remotely knowing where it is...
Question:
I made a withdrawal from my wallet but the money did not go back into my account so where did it go?
Question:
Hello i cant find my 40% off coupon code for the first order- can you help me?
Question:
With regards to my refund, i tried using partial amount for the order no.: bah5351 but then status says expired and completed. no idea how they work? neither i received any products nor they reverted in the wallet. raised a ticket id: 503305 where is my refund of the order no.: kba4557 gone then? i need my refund asap. hope they arrange my refund in the wallet soon. also once the ticket raised for an issue should be closed only when they resolve the same not just responding to it. when can i get my refund amount in the wallet and is it possible to use the partial amount from it for the shopping
Question:
Q: it was mentioned in your site that if i order, items will be shipped within 24 hours. now it been like 4 working days but it is still processing? whats that? your only putting that into your site to attract costumers like me? when it will be shipped? where is the tracking number? order number ypx6297
Question:
It was mentioned in your site that if i order, items will be shipped within 24 hours. now it been like 4 working days but it is still processing? whats that? your only putting that into your site to attract costumers like me? when it will be shipped? where is the tracking number? order number ypx6297
Question:
When can i expect to receive my merchandise.
Question:
Hello! i have ordered 3 items from you and only one item has fit. i ended up selling the other two pieces to friends as i didn't want to go thru the hassle of returning the product. my main question is, i wish they ran more true to size! i bought a large in one top and an ex-large in another and they were the same smaller size. i love looking at your items and don't mind the 2- week wait, but i just wish you had more a-lime styles for women who were a bit hippier. thank you,
Question:
I ordered on the 2/27 and when i check my order it say their is nothing but you all took my money and didn't send me a email regarding my order.
Question:
Where is my package? i have emailed tons of times regarding this. it says fast service and it's almost been a week since i ordered it and the tracking only says "label created." for a whole week. all of them say "24 hour shipping." i do not believe that because it's been since wednesday of last week and my package hasn't even began shipping. i want to know the location and approx. delievery date.
Previous
1
...
81
82
83
84
85
86
Next
Can’t see your question? Ask to get answers from the SHEIN staff and other customers.
Get notified about new answers to your questions.
Ask Question
Posting guidelines
Typical questions asked:
How long does shipping take?
What is the return policy?
Where is the company located?
×
Have a question about
SHEIN?
Ask Question
Post Review