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SHEIN Questions & Answers
4,852
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Here’s what consumers have asked with answers from SHEIN staff and previous consumers.
305
questions answered
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Question:
I never received order # order no.: lbz6954. i notified shein that this order was not received. all your response was, that according to your tracking records it was delivered on such and such date, well that doesn't solve the problem. i am still sitting here with no dress and no explaination. you accountability level is a big fat 0. am i supposed to kindly accept to losing out on my money? no one has offered to do anything about it yet. this reeks of bad business practices.
Question:
I ordered five items on june 23rd, order number hpa7273 and they're still seen as processing on my order screen. when can i expect my order to be shipped out to me? thanks
Question:
How do you purchase clothes on your website
Question:
Hello! i have a question about delivery of my order, on the site it says that standard shipping to other european countries within 20 days, but do you maybe know a more accurate date? i'm gonna be out of country for a week so it's very important
Question:
Hi! i ordered two items ten days ago but one of them keeps processing and i'm starting to doubt if i'll even get the item. my order number is hzc7164.
Question:
Dear, i did an order today but the shipping address is the wrong one. order number: yyx7224 how can i change? best
Question:
Placed an order almost 2 weeks ago! have still not heard back. no confirmation. shocking service. beginning to think this is a fraudulent scam site. can't get through to customer services?
Question:
My order was in the "ships in 24 hour" category but it is way past that and no update on my order, still hasn't shipped. so unhappy with this site.
Question:
I ordered an battery gor an computer. now the computer is no good. i havent used the battery. i would like t ok return it
Question:
I've recieved my package worth 90 and i'm not satisfied with it! the quality of clothes is so poor that i won't be able to wear any of it. i've contacted you through the customer service, but there was no answer at all. i want to return these items and get a refund! i will never buy from this site again and i'll advice my friends to not to either. where can i get the return adress and when will i get my money back?
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