SHEIN Questions & Answers

Here’s what consumers have asked with answers from SHEIN staff and previous consumers.

305 questions answered

15% answered in 1 day

Question:

If my package says delivered & i never recived it , will i get my money back ? as a buisness i feel like if i didnt get the items i should get my refu If my package says delivered & i never recived it , will i get my money back ? as a buisness i feel like if i didnt get the items i should get my refu

Answer:

Hello. Would you please send us a message on Sitejabber or send us an email with the title - Sitejabber Questions & Answers at dispute@shein.com? We would like to check the order status asap.

By molly m., over a year old

Question:

So i ordered from shein on may 31st and got standard shipping. my order is suppose to arrive on july 3rd. is this a normal standard delivery date? So i ordered from shein on may 31st and got standard shipping. my order is suppose to arrive on july 3rd. is this a normal standard delivery date?

Answer:

Hello. The ETA can be checked when you placed order. If your order is in the normal shipping, we will send you the email. If you want to get more information, would you please send us a message on Sitejabber or send us an email with the title - Sitejabber Questions & Answers at dispute@shein.com?

By molly m., over a year old

Question:

Hi i used express shipping for both my orders that were made on june 6 because i need them before june 20th can someone tell me when will it be here h

Answer:

Hello. Would you please send us a message on Sitejabber or send us an email with the title - Sitejabber Questions & Answers at dispute@shein.com?

By molly m., over a year old

Question:

Hi this is urgent !!! i placed 2 orders yesterday ( june 6) and i need them both before june 20th???? please help Hi this is urgent !!! i placed 2 orders yesterday ( june 6) and i need them both before june 20th???? please help

Answer:

Hello. Would you please send us a message on Sitejabber or send us an email with the title - Sitejabber Questions & Answers at dispute@shein.com?

By molly m., over a year old

Question:

Wwhy does my order say its in china Wwhy does my order say its in china

Answer:

Hello. The parcel is sent from our warehouse first. Then parcels will arrive in the shipping company's processing center by plane. Then each shipping company will pick up parcels from the airport. Once they have scanned those parcels, the website will update the tracking number. It may take several days to see any activity once it has shipped out from our end. If your order is abnormal, would you please send us a message on Sitejabber or send us an email with the title - Sitejabber Questions & Answers at dispute@shein.com?

By molly m., over a year old

Question:

If i cancel my order one day after my resting it will i get my money back? If i cancel my order one day after my resting it will i get my money back?

Answer:

Hello. Yes, we confirmed that you will get a refund. For the refund details, please check it in My Order.

By molly m., over a year old

Question:

Do shein deliver to my home or do i have to pick it up from somewhere

Answer:

I think they deliver it to your mail box! You should be fine. You won't need to go anywhere

By Minnie U. over a year old

Question:

I placed an order, the payment was taken on my credit card! i go on the site to track it and there is no order, no history and no easy way to contact

Answer:

Hello. That may because you log in the incorrect account. Would you please email support@shein.zendesk.com? We will assist as soon as possible.

By molly m., over a year old

Question:

Can someone give me an email address to communicate with them. any info would truly be appreciated Can someone give me an email address to communicate with them. any info would truly be appreciated

Answer:

Hello. Thanks for the message. Would you please email support@shein.zendesk.com? We will assist as soon as possible.

By molly m., over a year old

Question:

Im not sure when my order will arrive but i need it to be here by june 16th. i got express shipping but the date keeps going higher.please help!

Answer:

Hello. You will receive your order in 6-17 business days from the date that it is placed. Standard delivery may need more days than express delivery. For delivery time after your order was sent out, you can check the Shipping Info page for estimated delivery days. Or you can log into your account >> click on "My Orders" and click on the "Track" button for more tracking details.

By molly m., over a year old

1...5678910...86

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

SHEIN Questions & Answers

So i ordered from shein on may 31st and got standard shipping. my order is suppose to arrive on july 3rd. is this a normal standard delivery date? So i ordered from shein on may 31st and got standard shipping. my order is suppose to arrive on july 3rd. is this a normal standard delivery date?

Hi this is urgent !!! i placed 2 orders yesterday ( june 6) and i need them both before june 20th???? please help Hi this is urgent !!! i placed 2 orders yesterday ( june 6) and i need them both before june 20th???? please help

Wwhy does my order say its in china Wwhy does my order say its in china

If i cancel my order one day after my resting it will i get my money back? If i cancel my order one day after my resting it will i get my money back?

Do shein deliver to my home or do i have to pick it up from somewhere Do shein deliver to my home or do i have to pick it up from somewhere

I placed an order, the payment was taken on my credit card! i go on the site to track it and there is no order, no history and no easy way to contact I placed an order, the payment was taken on my credit card! i go on the site to track it and there is no order, no history and no easy way to contact

Can someone give me an email address to communicate with them. any info would truly be appreciated Can someone give me an email address to communicate with them. any info would truly be appreciated

Im not sure when my order will arrive but i need it to be here by june 16th. i got express shipping but the date keeps going higher.please help! Im not sure when my order will arrive but i need it to be here by june 16th. i got express shipping but the date keeps going higher.please help!

Can’t see your question? Ask to get answers from the SHEIN staff and other customers.

Do shein deliver to my home or do i have to pick it up from somewhere

I placed an order, the payment was taken on my credit card! i go on the site to track it and there is no order, no history and no easy way to contact

Im not sure when my order will arrive but i need it to be here by june 16th. i got express shipping but the date keeps going higher.please help!