SHEIN Questions & Answers

Here’s what consumers have asked with answers from SHEIN staff and previous consumers.

305 questions answered

15% answered in 1 day

Question:

Hi my daughter used my afterpay account and credit card $300 in charges. 65+$ was charged on my card i cancled this 5 min later.when will i credited? Hi my daughter used my afterpay account and credit card $300 in charges. 65+$ was charged on my card i cancled this 5 min later.when will i credited?

Answer:

Hello. The refund will appear in your bank account within 1-2 working days. Kindly wait a couple of days check the refund for updates.

By molly m., over a year old

Question:

I just ordered a size s in jeans, but i would like to change this to m. how do i do this? I just ordered a size s in jeans, but i would like to change this to m. how do i do this?

Answer:

Hello. Would you please email support@shein.zendesk.com? We will assist as soon as possible. It includes changing sizes or the color of an item, removing an item, and changing your shipping address. Please note that we can help you modify your order BEFORE shipment. Once your package shipped, we will not be able to change anything.

By molly m., over a year old

Question:

What does china flight departure mean i ordered two package at the same time the first one i received but the second one says china flight departure What does china flight departure mean i ordered two package at the same time the first one i received but the second one says china flight departure

Answer:

Hello. It means that the parcel has been shipped out and it is on the way to your county. The parcel is sent from our warehouse first. Then parcels will arrive in the shipping company's processing center by plane. Then each shipping company will pick up parcels from the airport. Once they have scanned those parcels, the website will update the tracking number. It may take 3-5 days to see any activity once it has shipped out from our end. Please allow some time for the courier to update the latest tracking info after reaching the next station. For the details, would you please email support@shein.zendesk.com? We will assist as soon as possible.

By molly m., over a year old

Question:

Parure de lit sans rambour Parure de lit sans rambour

Answer:

Bonjour. Souhaitez-vous envoyer un e-mail à support@shein.zendesk.com? Nous vous assisterons dans les plus brefs délais.

By molly m., over a year old

Question:

It says that its shipped but it still didn't come and its been 9 days and the order didn't come yet!!!!!! It says that its shipped but it still didn't come and its been 9 days and the order didn't come yet!!!!!!

Answer:

Please email dispute@shein.com with your order information and we would be happy to assist you.

By molly m., over a year old

Question:

Hi i placed an order on the 11th of may 2020.i havent recieved any confirmation email.nothing.when i wanted to view my order it was missing.pls help. Hi i placed an order on the 11th of may 2020.i havent recieved any confirmation email.nothing.when i wanted to view my order it was missing.pls help.

Answer:

Please email dispute@shein.com with your order information and we would be happy to assist you.

By molly m., over a year old

Question:

Why is it so difficult to reach customer service? Why is it so difficult to reach customer service?

Answer:

Please email dispute@shein.com with your order information and we would be happy to assist you.

By molly m., over a year old

Question:

I'm not sure when my order will get here, and i need it to be quick!! my order was shipped the 29th of april and its may 7th. that might not seem lik.

Answer:

Sibbie, Please email dispute@shein.com and we can assist you with your order.

By molly m., over a year old

Question:

My order has been processing for over 2 weeks, if i cancel my order will i get a refund back on my card? it was a $80 order so ..... My order has been processing for over 2 weeks, if i cancel my order will i get a refund back on my card? it was a $80 order so .....

Answer:

MacKenzie, Please email dispute@shein.com and we can assist you with your order.

By molly m., over a year old

Question:

I want to cancel an order that hasn't been shipped yet. how long will it take to get my refund? I want to cancel an order that hasn't been shipped yet. how long will it take to get my refund?

Answer:

Salome, Please email dispute@shein.com with your order information and we can assist with cancelling your order.

By molly m., over a year old

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SHEIN Questions & Answers

Hi my daughter used my afterpay account and credit card $300 in charges. 65+$ was charged on my card i cancled this 5 min later.when will i credited? Hi my daughter used my afterpay account and credit card $300 in charges. 65+$ was charged on my card i cancled this 5 min later.when will i credited?

I just ordered a size s in jeans, but i would like to change this to m. how do i do this? I just ordered a size s in jeans, but i would like to change this to m. how do i do this?

What does china flight departure mean i ordered two package at the same time the first one i received but the second one says china flight departure What does china flight departure mean i ordered two package at the same time the first one i received but the second one says china flight departure

Parure de lit sans rambour Parure de lit sans rambour

It says that its shipped but it still didn't come and its been 9 days and the order didn't come yet!!!!!! It says that its shipped but it still didn't come and its been 9 days and the order didn't come yet!!!!!!

Hi i placed an order on the 11th of may 2020.i havent recieved any confirmation email.nothing.when i wanted to view my order it was missing.pls help. Hi i placed an order on the 11th of may 2020.i havent recieved any confirmation email.nothing.when i wanted to view my order it was missing.pls help.

Why is it so difficult to reach customer service? Why is it so difficult to reach customer service?

My order has been processing for over 2 weeks, if i cancel my order will i get a refund back on my card? it was a $80 order so ..... My order has been processing for over 2 weeks, if i cancel my order will i get a refund back on my card? it was a $80 order so .....

I want to cancel an order that hasn't been shipped yet. how long will it take to get my refund? I want to cancel an order that hasn't been shipped yet. how long will it take to get my refund?

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