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SHEIN Questions & Answers
4,863
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Here’s what consumers have asked with answers from SHEIN staff and previous consumers.
305
questions answered
15%
answered in 1 day
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Question:
Where i can check the link of the track of shipping number? just appear the number but not the link where i can check?
Question:
I've order 9 items but after 1 whole week of waiting i only got 2 of my items. i don't know if my clothes are loss or they're judging shipped separately. and why is the express shipping taking forever?
Question:
Why the order rmake so much to get to the house, and i ask for paper to return the clothing who are too small
Question:
How fast is express shipping to ontario canada?
Question:
How if i want to cancel my order and you already get the money from my card? express shipping is not express shipping after all
Question:
I ordered my package a couple days ago and it says shipped but i haven't gotten it. i have my tracking number but how am i supposed to track it? what does no query result mean?
Question:
Any attempts made to resolve issues has only come to benefit you and not the consumer, me. i am truly disappointed in myself that i did not do my research before i purchased from you. if you would like this resolved, or have the true intentions of satisfying your customers, then i would like for you to give me a contact number to call and speak to someone so that i don't have to message back and forth wasting my time.
Question:
Hi i'm starting to worry about my package, it's been almost a week since i bought it online and it seems that only 1 item out of 7 is shipped and it's from singapore. when will i receive all items? i did the express shipping and it said to wait for 3-5 days.
Question:
I ordered 2 items total of $38 but i was charged on my credit card $48 plus somthing extra of $125 which i really don't know and have not ordered somthing. i am really worried and concerned about that but there is no customer service number which i can contact. is there someone who can help me out with this
Question:
I ordered two things on sheinside. i am tracking it on the sheinside app. it was processing for awhile, but finally when i checked, one of the two items said it shipped, while the other says "out of stock." what does that mean? i paid for both. am i just not going to get my second item that says "outofstock" while when i've ordered it, it was approved meaning that it should be in stock.
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Typical questions asked:
How long does shipping take?
What is the return policy?
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