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SHEIN Questions & Answers
4,861
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Here’s what consumers have asked with answers from SHEIN staff and previous consumers.
305
questions answered
15%
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Question:
I'm really scared that my items are not going to arrive in the next two weeks because i really need them before august 5th. i ordered express shipping, which means that they were supposed to be already with me and it says "processing". order numbers are; hyz7531, pxk7574 and bab7614. please can you tell me when are they going to be shipped? mail: brendabenavides995@gmail.com also, i submitted some tickets and the people that answered me are kind of rude.
Question:
I ordered a big amount of clothing of the shein website about a week ago now. when i go to track my order it says its still processing. i really need these clothes for upcoming events in a week and i spent quiet a lot of money on the website as the clothes were such a great deal. its so stressful and frustrating as the clothes are really nice! i put through a ticket and it said my order couldn't be shipped till i send photos of my personal id? ive never had this happen so it's quiet strange and i don't want to cancel my order. thanks x
Question:
It keeps saying "were sorry, we werent able to confirm your card information. if your information was entered correctly and youre still having trouble, try paying with your credit or debit card through paypal. for assistance, please contact us." my card information was correct and i don't use paypal.
Question:
Could you please tell me where my order is #pyb7525 order date 7/14
Question:
Heoll i want know "golden minimalist figure-8 drop earrings" how long it is link: http://www.shein.com/golden-minimalist-figure-8-drop-earrings-p-295168-cat-1757.html
Question:
I placed my order on 7/17 with expedited shipping. what day you you think it will come?
Question:
Why is my items taking forever to ship? i live at texas and u guys are in cali. my stuff should of have been here in a week, but no.
Question:
Hi could you please tell me what is going on with my order cpx7528. is almost 4 days processing
Question:
I have a problem with size deviation. so can you tell me how to return the items to you and get another size? thank you.
Question:
I ordered two items on 7/14/16 and i received an email saying that they will send a shipping confirmation when my items are on its way. i logged back into my account today and i go to 'my orders' but it says i haven't purchased anything when my credit card was charged already.
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