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SHEIN Questions & Answers
4,861
reviews
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Here’s what consumers have asked with answers from SHEIN staff and previous consumers.
305
questions answered
15%
answered in 1 day
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Question:
I ordered my shoes july16 it's the 28 now i don't understand why i don't have my shoes delivery yet plus i paid more money to have ship off faster
Question:
I spent several hours placing two orders on your website. i received the confirmation number for one order but to date have not received the confirmation number for the second order. i'm beyond frustrated... what a waste of my time! i have received my first order which took about a month to get here and now i need to return it because it is too small however, i cannot seem to find an 800 number to call shein and get an authorization code. please help me with this. i have sent emails and have not gotten back a response yet. i love your clothes but it is not worth the hassle. i just want to exchange or return this item. so my question is... where is the 800 number that i can contact this company? please help and thank you!
Question:
I was told when ordering my clothes (order no. zlp7575) that it would take 24 hours for them to ship. i have now been waiting 8 days for my order to even be processed. this is very frustrating as i was very excited for this order but the lack of contact or re-assurance from shein leads me to worry about receiving my package at all! why is my package taking the time way beyond your promise and when can i expect to receive my package?
Question:
I really really want to finish my order, but reading these reviews has me very nervous! if i order today and pay, will i receive my order before aug. 6th? thank you. kellistiltner71@yahoo.com
Question:
How many days does it take to ship the products in saudi arabia? what is the guarantee of 24 hrs shipping?
Question:
I also ordered clothes and some makeup brushes and they still haven't came in i'm canceling my order and my friends also ordered clothes too and they are fed up so i'm going to tell them to cancel to if they don't come in
Question:
Does anyone know if the one size fits all crop tops actually fit? i would normally order a medium, but when i went to chose a size it only had one size fits all. i'm just a little hesitant that the shirts will either be too baggy or too small. thank you!
Question:
How can i cancel my order?
Question:
Hello, i am not sure if i placed an order or not. my e-mail is djohn89@columbus.rr.com
Question:
When is the shipping by shein free?
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