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SHEIN Questions & Answers

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Here’s what consumers have asked with answers from SHEIN staff and previous consumers.

305 questions answered
15% answered in 1 day
Question:

My order has been pre-advised for 4 days. when will it be on a plane

Answer:

Pre advised means it's on the plane. And then you might have to wait a week for it to be delivered

By Lyra S.
Question:

Answer:

How long ago did you order it as it does take 2-3 weeks

By Lyra S.
Question:

Hi my item was being sent to royal mail 13 days ago from uk airport yet they haven't recieved it and no tacking info .i was suppose to get by the 6th

Answer:

It will probably come in the next few days dueto COVID-19

By Lyra S.
Question:

It has been 2 weeks since i ordered from shein, have not received my parcel yet. my order number isgshm7500y0002wj can you update

Answer:

Is does take 2-3 weeks depending on where you are so maybe next week?

By Lyra S.
Question:

I ordered on 19th june and the last update was the 23rd june, said that the order was going to th shipping warehouse. a week later and no new updates?

Answer:

There is probably lots of orders they have to get through and there might be a delay due to Covid-19

By Lyra S.
Question:

Why i didn't see my orders in my order history. and when i didn't receive the package and you already charged me? pls check! 5264-7103-4110-5355....

Answer:

Hello. Please make sure you log in to the right email account to see the order history. And for more details, would you please send us a message on Sitejabber or send us an email with the title - Sitejabber Questions & Answers at dispute@shein.com?

By molly m.,
Question:

I ordered 4 items june 10th in virginia. now my tracking says in transit united states arrived at local facility on june 14. how soon will i get it?

Answer:

Hello. The ETA can be checked when you placed the order. For your issue, would you please send us a message on Sitejabber or send us an email with the title - Sitejabber Questions & Answers at dispute@shein.com?

By molly m.,
Question:

Will my order come in ??? on july 3, 2020 if i order it ??!!

Answer:

Hello. For the delivery time, please check it here https://www.shein.com/Shipping-Info-a-280.html. And please choose your country and detailed address, then you will see the date you can receive the package.

By molly m.,
Question:

I cant wait anymore i have to get my clothes and i always buy stuff from you and my order is saying i recive my order but i didnt

Answer:

Hello. Would you please send us a message on Sitejabber or send us an email with the title - Sitejabber Questions & Answers at dispute@shein.com? We would like to check the order status asap.

By molly m.,
Question:

Its saying i reseve the order but i didnt get nothing

Answer:

Hello. Would you please send us a message on Sitejabber or send us an email with the title - Sitejabber Questions & Answers at dispute@shein.com? We would like to check the order status asap.

By molly m.,

Can’t see your question? Ask to get answers from the SHEIN staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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