Secret Benefits Questions & Answers

Sorry Sydney, during periods of high volume it can take some time for profiles to be verified. I've asked customer support to look into your case and get in touch with you.

As above, your login info has been shared with customer support and they will get in touch with you.

Hi sydney, can you please contact customer support directly? They'll be able to look at your account and walk you through the verification immediately. Thanks.

Verification videos are a great way to introduce yourself to members on the site whilst giving them more confidence to send you a message. The feedback we've received is that members are much more likely to reach out or reply to your messages if they can see your verification, and some even deliberately avoid those without. We do have the ability to hide your verification. If you're sure that this is what you want, please contact Customer Support and they'll take care of it for you.

Hi there, without being able to see the details of your case it's difficult for me to tell what the problem might be. Make sure to enter your full email address and for best results use an email from a well known provider like gmail, yahoo, outlook etc..

Hi Sophie, sorry you are having troubles with the site. Please use the "contact" link found by clicking on your account info when logged in to get help directly from customer support.

Hi Royce, I'm sorry I don't think I understand what you mean? Our website is ad-free.

Hi Mark, we had some technical difficulties the other day and the site was down for a few hours. Everything is now running fine.

Hi Peter, thanks for your interest in SecretBenefits. There are all kinds of people on Secret Benefits looking for all types of relationships. It sounds like you'll be able to find exactly what you are looking for.

Hi Mark, There are all kinds of people looking for all types of relationships on Secret Benefits. Most people who join the site are looking for a relationship that is mutually beneficial in some form or other. As Secret Benefits is a site where you can be honest about what you are seeking and expectations vary greatly, the best way to find out what any given sugar baby is interested in is to ask them.