Secret Benefits Questions & Answers

Hi Frank, thanks for the question, no there isn't.

Hi Travis, there is no automatic renewal which is one of the advantages of our billing system. You decide when to purchase credits and you can use them whenever you want to. When they run out you'll need to purchase more, they won't automatically replenish.

Hi Elliott, we don't offer telephone support at this time but we do have a dedicated customer support team who you can contact after logging in.

Hi Mike, you can sign up for free and have a look around.

Hi there, to deactivate your account simply go to "settings" and then "account management" and click on the "deactivate my account" link.

The 100 credits package is an introductory offer for new members who want to try the site out. Thereafter, the minimum package is 200 credits. The cost for 200 credits is USD$89.

Thanks for the question. The pink dot displays in a few different places, if you are viewing your messages dashboard it means you have a new message from that user and in the matches dashboard it means they are a new admirer or visitor to your profile.

Hi Victoria, sorry but I only received a notification now about this question. If you can please provide your username I'll be happy to have Customer Support follow up with you.

Hi KZ, it can take a few days for your verification video to be processed. I can't look into your specific case without knowing your username however. If you can provide that I will have Customer Support take a look.

Hi Brooke, that doesn't seem right. Can you please provide us with the username of both accounts so we can look into this? Alternatively, are you able to login at all? If so, the best thing would be to login and contact support.