Secret Benefits FAQ | Sitejabber

Question:

All of a sudden, my account is not working, i cannot send or receive messages. hope you can help check yxg334@case.edu. thanks! All of a sudden, my account is not working, i cannot send or receive messages. hope you can help check yxg334@case.edu. thanks!

Answer:

Hi Lily, sorry but sitejabber just notified us of your question a few minutes ago. I've past your account info along to Customer Support and they will follow up with you directly.

By Secret B., over a year old

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Question:

How do i unsubsubscribe. it seems like i need to become a member first? How do i unsubsubscribe. it seems like i need to become a member first?

Answer:

Hi Paul, I'm not sure whether I understand your question. If you have already signed up you can deactivate your account by clicking on your account logo and then on "settings" where you'll see the "deactivate account" option at the bottom.

By Secret B., over a year old

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Question:

Just want to know what i get for buying say $89 worth of credits? Just want to know what i get for buying say $89 worth of credits?

Answer:

Hi Kurt, you can use credits to unlock unlimited messaging with whichever members you want to chat with. You can also use them unlock secret photo and video albums. It currently costs 10 credits to do either of the above.

By Secret B., over a year old

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Question:

Do you have to get verified in order to send messages, because i have sent a few messages and i haven't got no response. Do you have to get verified in order to send messages, because i have sent a few messages and i haven't got no response.

Answer:

You don't need to verify your photos in order to be able to send messages but if you just signed up your profile will be checked by our support staff before you can communicate with others.

By Secret B., over a year old

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Question:

Why do you charge men but not women Why do you charge men but not women

Answer:

We wish we could make the site free for both men and women but we have mouths to feed :)

By Secret B., over a year old

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Question:

Is it free as it said or have to pay some fee? some customers review that they have to pay for email and responds Is it free as it said or have to pay some fee? some customers review that they have to pay for email and responds

Answer:

Hi there, it's completely free for sugar babies to send and receive messages and use all the features of the site. Sugar daddies are able to signup for free and browse the profiles but they need to pay in order to communicate with sugar babies.

By Secret B., over a year old

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Question:

I have spent $867.00 i have sent multiple messages, i received multiple messages, but never get any replies back. this site is a scam. request refund I have spent $867.00 i have sent multiple messages, i received multiple messages, but never get any replies back. this site is a scam. request refund

Answer:

Sorry you haven't enjoyed your experience. Please provide us with your username/email or contact Customer Support directly so that we can try to help.

By Secret B., over a year old

Question:

How do you use bitcoin to pay, my credit card was turned down How do you use bitcoin to pay, my credit card was turned down

Answer:

Please send a message to Support and they'll be happy to help you.

By Secret B., over a year old

Question:

I want to delete my account permanently and have reached out to customer service like 10 times. I want to delete my account permanently and have reached out to customer service like 10 times.

Answer:

Hi Rebekah, I'm sorry to hear you are having a difficult time deleting your account. I'm not sure what the problem might be if you are still unable to delete your account. Please contact us by logging in, clicking on your account icon, and then clicking on "help".

By Secret B., over a year old

Question:

How do i delete my account and please don't tell me that it's in settings and then go to manage accounts and deactivate it cuz i have done that a mil How do i delete my account and please don't tell me that it's in settings and then go to manage accounts and deactivate it cuz i have done that a mil

Answer:

Hi Rebekah, I'm sorry to hear you are having a difficult time deleting your account. I'm not sure what the problem might be if you are still unable to delete your account. Please contact us by logging in, clicking on your account icon, and then clicking on "help".

By Secret B., over a year old

Secret Benefits Questions & Answers

All of a sudden, my account is not working, i cannot send or receive messages. hope you can help check yxg334@case.edu. thanks! All of a sudden, my account is not working, i cannot send or receive messages. hope you can help check yxg334@case.edu. thanks!

How do i unsubsubscribe. it seems like i need to become a member first? How do i unsubsubscribe. it seems like i need to become a member first?

Just want to know what i get for buying say $89 worth of credits? Just want to know what i get for buying say $89 worth of credits?

Do you have to get verified in order to send messages, because i have sent a few messages and i haven't got no response. Do you have to get verified in order to send messages, because i have sent a few messages and i haven't got no response.

Why do you charge men but not women Why do you charge men but not women

Is it free as it said or have to pay some fee? some customers review that they have to pay for email and responds Is it free as it said or have to pay some fee? some customers review that they have to pay for email and responds

I have spent $867.00 i have sent multiple messages, i received multiple messages, but never get any replies back. this site is a scam. request refund I have spent $867.00 i have sent multiple messages, i received multiple messages, but never get any replies back. this site is a scam. request refund

How do you use bitcoin to pay, my credit card was turned down How do you use bitcoin to pay, my credit card was turned down

I want to delete my account permanently and have reached out to customer service like 10 times. I want to delete my account permanently and have reached out to customer service like 10 times.

How do i delete my account and please don't tell me that it's in settings and then go to manage accounts and deactivate it cuz i have done that a mil How do i delete my account and please don't tell me that it's in settings and then go to manage accounts and deactivate it cuz i have done that a mil

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