RoseWholesale Questions & Answers

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Here’s what consumers have asked with answers from RoseWholesale staff and previous consumers.

650 questions answered
14% answered in 1 day
Question:

Just wondering if i order something will i get it this time? never received my last order?

Answer:

I am sorry to tell you, but I think you should ask for a refund, because if you just so happen to receive it, it might not fit and they do not take returns.

By Ibella G.
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Question:

How do i return a dress that i ordered & is too small?

Answer:

Contact the seller to send to you the address to send back the item. Also, ensure you tracking if you want to get your refund. Also, see if the cost of shipping back the item to China justifies the amount that you paid for the item. I hope this helps

By Eunice O.
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Question:

Can you trust this commercial site? thank you so much.

Answer:

We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.

By CustomerService R.,
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Question:

How long u need to chipping in oman muscat?

Answer:

At Rosewholesale, FREE shipping via Flat Rate Shipping is available for most of items. However if the item(s) is oversize or overweight, they must be shipped using Standard Shipping or Expedited Shipping instead; an additional shipping fee will be applied in such cases. For more information about shipping http://www.rosewholesale.com/m-article-id-39.html

By CustomerService R.,
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Question:

H1602081246502052. checking on my order. website will not let me check on this through the support center. placed order on feb. 9, haven't heard a word about shipment, but money was taken from my account.

Answer:

Please rest assured that your order could be tracked. Please contact our Support Center if you have any problem: http://support.rosewholesale.com/

By CustomerService R.,
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Question:

Answer:

Total Delivery Time = Processing Time + Shipping Time The exact shipping time depends on the shipping method you choose.; Please check our shipping policy: http://www.rosewholesale.com/m-article-id-39.html

By CustomerService R.,
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Question:

Would like to return a black and white stripped dress how do i return it.

Answer:

You email them with request to return merchandise just remember shipping is non-refundable

By renee p.
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Question:

How to get my money back? not happy with any of it.

Answer:

I sent them photos of the damaged item and got my money back. But when it comes to missing orders, there seems to be a lot of complaints. Tip: before ordering from any website, just google the name/reviews. You will see if they are legit, and have good service or not. Also never use a website that uses a hotmail account for email.

By smackie n.
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Question:

Does the price include shipping or i have to pay extra money for shipping to south frica?

Answer:

At Rosewholesale, FREE shipping via Flat Rate Shipping is available for most of items. However if the item(s) is oversize or overweight, they must be shipped using Standard Shipping or Expedited Shipping instead; an additional shipping fee will be applied in such cases.

By CustomerService R.,
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Question:

Answer:

We are located in China and all of the items will be sent out from China.

By CustomerService R.,
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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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