RoseWholesale Questions & Answers

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Here’s what consumers have asked with answers from RoseWholesale staff and previous consumers.

650 questions answered
14% answered in 1 day
Question:

Hi i had bought an item online last week when should i expect to have these items

Answer:

Dear GODLOVE M., Thank you for your inquiry. Total delivery time= processing time+shipping time 1. Processing time: All Rosewholesale products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-7 business days. Specific processing is indicated each item page. Now we also have items that can be shipped with 24H. 2.The shipping time depends on the shipping method you choose when you place the order. For more details please check: http://www.rosewholesale.com/m-article-id-39.html Hope it is good for you. Best Regards, Rosewholesale Customer Service Center

By CustomerService R.,
Question:

Just reading the reviews question when ordering do i need to order 3 times larger? please give a honest answer.

Answer:

Dear Theresa H., Thank you for your inquiry about size. Please review the product's measurements in the size chart under product information. You need to choose the item size according to your own measurements (in inches or cm). Please let me know if you need further assistance. Best Regards, Rosewholesale Customer Service Center

By CustomerService R.,
Question:

Why do you guys have 2 star rating on customer service, value, shipping, returns, qualtiy

Answer:

Dear Nukerra b., Thank you for your time. Please rest assured that we are always here to help our customer. For more information about our policy, please refer to our terms and conditions here: http://www.rosewholesale.com/m-article-id-36.html If there are any additional problems or further queries, please feel free to contact us and we will do our very best to assist you. Best Regards, Rosewholesale Customer Service Center

By CustomerService R.,
Question:

Answer:

Dear Hilary m., Thank you for contacting Rosewholesale. We are located in South East China. All of our customer orders are shipped directly from China which affects the delivery price. Please let me know if you need assistance. Best Regards, Rosewholesale Customer Service Center

By CustomerService R.,
Question:

This website is a scam!!! been waiting since the 6th of february.....rip off...i told my friends to dont order is this just me??

Answer:

Dear Jacquie R., Thank you for raising this issue. All of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the customer during the check out process. For more details on shipping methods, please click here: http://www.rosewholesale.com/m-article-id-39.html. Would you mind messaging us your VALID order number? We will offer you a solution via the ticket center. We look forward to your reply, Best Regards, Rosewholesale Customer Service Center

By CustomerService R.,
Question:

How long to receive order.

Answer:

Dear James C., Thank you for contacting Rosewholesale. Total delivery time= processing time+shipping time 1. Processing time: All Rosewholesale products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-7 business days. Specific processing is indicated each item page. Now we also have items that can be shipped with 24H. 2.The shipping time depends on the shipping method you choose when you place the order. For more details please check: http://www.rosewholesale.com/m-article-id-39.html May I suggest you take a look at these links? Please feel free to check out our newest arrivals here: http://www.rosewholesale.com/new/apparel-1-products/ Best Regards, Rosewholesale Customer Service Center

By CustomerService R.,
Question:

How do you order low wholesale prices for your business?

Answer:

Dear Amelia T., Thank you for your support. We buy large quantities of the same garments direct from the supplier, with very few middlemen, and sell the garments in our own stores. Rosewholesale has considerable experience within the textile industry and a extensive knowledge of which goods to buy from which markets. In addition, we have invested significantly in a fast and cost-efficient distribution system. Rosewholesale is also streamlined and optimized for cost control at every level to minimize overheads, allowing us to offer goods direct to every one of our valued customers at the most competitive prices possible. Thanks, Best Regards, Rosewholesale Customer Service Center

By CustomerService R.,
Question:

Im a us 5x so i want to know if your product will fit. im a big girl

Answer:

Dear Angela I., Thank you for your inquiry about size. Please review the product's measurements in the size chart under product information. You need to choose the item size according to your own measurements (in inches or cm). Please let me know if you need further assistance. Best Regards, Rosewholesale Customer Service Center

By CustomerService R.,
Question:

Answer:

Dear Donna V., Thank you for your time. All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction. Have a nice holiday! Best Regards, Rosewholesale Customer Service Center

By CustomerService R.,
Question:

I am still waiting for my products...

Answer:

Dear Sumanlatha, Thank you for your message. Could you kindly note us your order number for your issue? When we get the feedback from you, we will check it for you soon. Hope to hearing from you soon. Best Regards, Rosewholesale Customer Service Center

By CustomerService R.,

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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