RoseWholesale Questions & Answers

Here’s what consumers have asked with answers from RoseWholesale staff and previous consumers.

650 questions answered

14% answered in 1 day

Question:

How long does it usually take to receive an order? How long does it usually take to receive an order?

Answer:

Hi, I orders came a few days short of a month. CHINA → TOKYO I waited and contacted them and each time they responded. They never missed replying any of my messages.

By Michelle N. over a year old

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Question:

I was wondering where out of all the people replying with terrible experiences they found rosewholesale in the first place? i found their add on facebook and stupidly trusted it was a reputable business. i tried to find out where on facebook i could lodge a complaint against them like fb offers when people post offensive pictures. i think facebook should pull their advertising as so many people have reported being scammed. I was wondering where out of all the people replying with terrible experiences they found rosewholesale in the first place? i found their add on facebook and stupidly trusted it was a reputable business. i tried to find out where on facebook i could lodge a complaint against them like fb offers when people post offensive pictures. i think facebook should pull their advertising as so many people have reported being scammed.

Answer:

Dear Sonya P. Thank you for your attention. I am really sorry to hear that your feel this way about our company. We are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.rosewholesale.com/ We are aware that we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Thank you for your understanding. Best regards, Rosewholesale.com

By CustomerService R., over a year old

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Question:

How do i decipher the sizing? How do i decipher the sizing?

Answer:

We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fit.

By CustomerService R., over a year old

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Question:

This is to rosewholesale i ordered two pair of pants through payal with you lastsunday and it said 5-7 business days... itsa month more realistic? because i have to walk down the street to checkmymail and ive been dong religiously anxiously awaiting my pants and tey have not come yet and the tracking number i got doesnt work. please email me at cbby0219@icloudcom i wuld love a response with some answers thanks! This is to rosewholesale i ordered two pair of pants through payal with you lastsunday and it said 5-7 business days... itsa month more realistic? because i have to walk down the street to checkmymail and ive been dong religiously anxiously awaiting my pants and tey have not come yet and the tracking number i got doesnt work. please email me at cbby0219@icloudcom i wuld love a response with some answers thanks!

Answer:

There are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, weather, customs clearance. We are sorry for this, however, please rest assured that we will help to check your order if you still don't receive your package. http://support.rosewholesale.com/

By CustomerService R., over a year old

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Question:

I'm a 14-16 in usa, what would that be with your company, can't do your conversion chart I'm a 14-16 in usa, what would that be with your company, can't do your conversion chart

Answer:

Customers can refer to our sizing charts located underneath the product description on every item page. We encourage customers to choose the correct size using this chart along with their exact measurements. If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.

By CustomerService R., over a year old

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Question:

The biggest mistake that i have did is that i did not read enough reviews about rose wholesale! i was just amazed by the verity of items that you have! which lead me to spend $200 (stupidly) on such a non-trustworthy website! i sent many tickets and no one even bother to reply! i swear i feel like a foul on how i have been cheated by rose! after 10 days of placing my order and without any rely back from them, i have received an email saying that half of what i have selected are not available! i don't trust you anymore,,, please send whatever is ready now, and refund me my remaining money (items money and the weight shipping money) my ticket number is t15111920886, if you would like to take a look on my horrible experience,,, please help! The biggest mistake that i have did is that i did not read enough reviews about rose wholesale! i was just amazed by the verity of items that you have! which lead me to spend $200 (stupidly) on such a non-trustworthy website! i sent many tickets and no one even bother to reply! i swear i feel like a foul on how i have been cheated by rose! after 10 days of placing my order and without any rely back from them, i have received an email saying that half of what i have selected are not available! i don't trust you anymore,,, please send whatever is ready now, and refund me my remaining money (items money and the weight shipping money) my ticket number is t15111920886, if you would like to take a look on my horrible experience,,, please help!

Answer:

We have checked your ticket and our colleague has solve your problem. Please contact us again if you have any other problems.

By CustomerService R., over a year old

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Question:

My emailis seelyjam@yaho.com where is my order? i submitted a ticket to cancel 1 as of now i want the whole orders refunded asap! one was shipped but where is it? cant track it! gonna start a facebook campaign to stop you scamming people!

Answer:

We are always trying our best to serving our customer. Please contact our Support Center if you have any problem: http://support.rosewholesale.com/

By CustomerService R., over a year old

Question:

What's the longest time to get my package? What's the longest time to get my package?

Answer:

Order at your own risk. I did not receive anything until I cancelled my order via my credit card. TWO MONTHS LATER. They the sizes I rec'd were Children's sizes not Adults. The credit card said they had fraud problems all the time with this company. I would advise to Listen to everyone else's advise on here,

By Denie G. over a year old

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Question:

Does the cost of the item includes shipping fees? Does the cost of the item includes shipping fees?

Answer:

I JUST DON'T GET FOLKS, BUT I BELIEVE WE ALL ARE SET UP. WE HAVE FOLKS WHO COME HERE AND READ OUR COMMENTS AND STILL WANT TO ORDER THIS CRAP, SO LET THEM, HOW IN THE WORLD CAN YOU READ 4 THOUSAND NEGATIVE RESULTS AND STILL ASK ABOUT THE COMPANY? UN-REAL

By stephanie m. over a year old

See more answers (14)

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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