Rosewe Questions & Answers

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Here’s what consumers have asked with answers from Rosewe staff and previous consumers.

196 questions answered
19% answered in 1 day
Question:

I just ordered something last night and now i'm kinda concerned about the reviews. i got expedite shipping and i'm not see anything shipment info. i'm also worried about the quality and sizing of the outfit.

Answer:

HelloThank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

By Rosewe R.,
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Question:

Answer:

No, don't believe this application, you better go and buy from another store

By Maribel V.
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Question:

Want a refund as my dress is faulty but i can't find my order number

Answer:

If you go to your orders in the rosewee account you will find the number at the top of the items. However like everyone says they do not refund the money. They are scammers. I order 5 dresses, all of them were different from the pictures, no refund

By Lisseth W.
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Question:

Why does this company need to post fake positive reviews to make itself look better?

Answer:

They need fresh victims. Even people that read all the negative comments here will still order something from Rosewe if there are a few fake good comments. If you were a criminal scammer, isn't that exactly what you'd do?

By Vinh N.
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Question:

I want to order a prom dress but worry about quality as price is so cheap. any suggestions would be great

Answer:

Also they have same clothing on website call chic me Iook same clothing I porches and all I got fake confirmation number I don't thing I'm going to get my orders soon or ever I spend 74$

By Peter T.
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Question:

Do the clothes run small?

Answer:

They run tiny not small..

By tina e.
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Question:

How long does shipping take?

Answer:

You will never get your order. It's a scam site.

By Joe B.
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Question:

Are the triangle suits good quality?

Answer:

I did not buy swimwear, but I agree with the previous response. The clothing I got were terrible.

By Jayselle A.
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Question:

92124903245036800002103608 this is my tracking number.i order 3 only one came. i am going on vacation. i check the tracking shows not in progress?

Answer:

We checked that this tracking numbe has arrived the destiantion and you will receive it very soon. We have sent feedback about this to shipping company. Apprecaite for your patiecne in advance.

By Rotita R.,
Question:

Hi my is stephanie and i order wigs and they sent me 3 of the same wigs so i do i get in touch with them motemhair

Answer:

Could you please give me the order number which begins with R or RR? You can find it on your bill, which is the Invoice ID in the bill. If you can't find your Invoice ID, can you tell me what's your register e-mail, receipt name or shipping address in order?so that i can check order for you asap.

By Rotita R.,

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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