Rosegal Questions & Answers

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Here’s what consumers have asked with answers from Rosegal staff and previous consumers.

722 questions answered
18% answered in 1 day
Question:

I ordered a dress at th start of the month. got confirmation they received payment. paid for expedited shipping and insurance. haven't had any further contact from them, and its now been 14 days since they received payment. i need this dress for my sisters engagement party this weekend, and am starting to panic now :( can i trust its just a day or 2 late in delivery, or should i start hunting for a whole nother outfit?! o. o

Answer:

I have followed up your case and our team will solve it for you.We would be very grateful if you could message us your order number.

By rosegal r.,
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Question:

Is this rosegal in usa or australia?

Answer:

We are located in China and we ship worldwide to more than 200 countries.

By rosegal r.,
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Question:

Answer:

Please message us or submit a ticket here http://support.rosegal.com/ then provide your email address, we will cancel the promotional emailes for you.

By rosegal r.,
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Question:

Does anyone have a phone number i can really talk to someone on?

Answer:

Phone: +1(929)-800-4485 (USA). Please call us at 7:30-21:30 (GMT+8) on our USA helpline number. As we have time difference, sometimes we are not able to respond the phone in time. Could you please submit a ticket here http://support.rosegal.com/? Our team will resolve all issues to your satisfaction.

By rosegal r.,
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Question:

What size is m

Answer:

Size M is like size S to North American women. If you are wearing size M like me, I would suggest you order size L or even XL. If the style is tend to be tight fitting, you Better order size XL, if the style is loose fitting, order size L. Hope this will answer your question.

By Elsa L.
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Question:

I ordered from rosegal and the clothes are total junk... poorest quality i ever seen in my life... sized wrong... xl fits a 8 year old child. how do i get a refund?

Answer:

We have taken care of your complaint and will offer a resolution via the ticket center.We would be very grateful if you could message us your order number.

By rosegal r.,
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Question:

I have a jacket my granddaughter received for christmas, can i rtn. please send me an authorization as i have no password for your site? please reply asap my email is glenda@ctc251.com thx

Answer:

Please kindly message us your order number. Then we will provide a solution for you to solve the problem.

By rosegal r.,
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Question:

I need to return items and i am unable to submit a ticket. it keeps saying that the 4 numbers at the bottom of the ticket are wrong. when i can clearly see they are correct. please help me reach someone who can help me.

Answer:

Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?

By rosegal r.,
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Question:

Rose gal you are loosing a lot of customers soon

Answer:

We are NOT a con. Please contact us through Support Centre http://support.rosegal.com/ and we are always trying our best to help to solve customers' problems.

By rosegal r.,
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Question:

Answer:

I have followed up your case and our team will solve it for you. Would you mind messaging us your order number?

By rosegal r.,
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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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