I noticed a lot of people complaining on the forum about being automatically charged when they intended a 3-day subscription - and a response from your people saying they should have known, it's in the fine print, blah blah.

That may be true, but why so defensive? Clearly there's a communication problem, otherwise why would all these people be complaining about the same thing? Further, another complaint is about questionable people who seem fake messaging people, like young, scantily-clad women sending message to 59-year-old men like me. When people complained, again, you argued with them and said it wasn't your fault.

Is that really your business model? What happened to customer is always right - or at least deserving of respect?

asked by Robin W. on 12/17/16