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I have a friend who used your services for a trial of three days, afterwards she was billed for $29.95 USD in addition to the $5.95 she paid for her trial. She attempted numerous times to contact your help desk to resolve the issue. When she logged onto the Roomster website and checked her account billing, only the $5.95 charge was reflected there while the $29.95 was still debited from her account. The business practices of the company, i have found to be highly impractical and also scandalous. Instead of resolving conflicts with your customers, your representatives go on the defensive about how the company openly made customers aware that they were being scammed for incomplete services. Until you change your entire business layout neither myself or anyone I know will even attempt to use your services. And also, we will make every attempt to enlighten others about this websites malpractice in addition to publishing reviews on the Better Business Bureau's forms for how misleading and unprofessional Roomster really is. My friend is also seeking legal repercussions and may attempt to sue depending on what her attorney recommends.

asked by Morgan E. on 8/2/16

2 Answers
Thumbnail of user johns751

You do not seem to have all your facts. Please give us your "friends" information so we can research this matter. We are very upfront about our rates, and the very easy cancelation policy, that only requires one click to cancel all future payments at anytime.

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Thumbnail of user linneaw4

Agreed, I did not get the benefits they claimed... Only scammers from out of state / contacting me with houses that were not for rent and when I cancelled I continued recieving notifications and was charged for an additional week. I had to go to my bank to dispute as roomster customer service did not offer solutions nor did they offer refund... Instead only gave me instructions to delete account which I had already followed. They are continuing to use profiles that are no longer active to further their so and for financial gain. This is poor business and fraudulent activity.

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