ROMWE Questions & Answers

Here’s what consumers have asked with answers from ROMWE staff and previous consumers.

312 questions answered

18% answered in 1 day

Question:

Why did you not give me 60% off my first order like you promised? Why did you not give me 60% off my first order like you promised?

Answer:

I saw that too you have to basically spend 29.99$ in order for you to get it I was mad to I think their coupons are a scam anyways the coupon was Rom60

By Leilani S. over a year old

Question:

How long does it take for shipments to new jersey? How long does it take for shipments to new jersey?

Answer:

They have an office in New Jersey. If it comes from that place. A day. If it comes from Hong Kong, 3 days to 4 weeks.

By Moda B. over a year old

Question:

If i'm usually a large in everything (tops, jeans, jackets, etc) should i go a size bigger in romwe's clothes? If i'm usually a large in everything (tops, jeans, jackets, etc) should i go a size bigger in romwe's clothes?

Answer:

I purchased 7 items from Romwe, 1 jumper, 1 dress and the rest business shirts for work- every single one of them was an XL and they were all completely different sizes. The one thing consistent about them was that my friend who is a size 8 AU (tiny!) didn't fit any of the things I bought. I'm super upset and can't believe this company can sell such crap quality and get away with it. Purchase through PayPal so you can open a dispute if need be.

By Flick R. over a year old

Question:

When i ordered from romwe, they charged my card but i haven't received a confirmation email or any contact to know my package has been shipped etc. should i be worried? When i ordered from romwe, they charged my card but i haven't received a confirmation email or any contact to know my package has been shipped etc. should i be worried?

Answer:

Hello, thanks for contacting Romwe! We apologize for any inconvenience we brought to you. If you have any problems or doubts about your order, pls contact our customer service through the link below https://m.romwe.com/us/user/support Thanks for your understanding!

By miao m., over a year old

Question:

Is the quality of romwe products look as good as the website shows? how long is shipping? in the uk, i wear 8-10 jeans, size 8 tops, and size 8 skirts, what sizes would fit me on the romwe website? Is the quality of romwe products look as good as the website shows? how long is shipping? in the uk, i wear 8-10 jeans, size 8 tops, and size 8 skirts, what sizes would fit me on the romwe website?

Answer:

Dear customer, Nice day. Sorry for the late reply and the problems You can get detailed information about the items such as sizes, material and colors. Hope you can kindly understand. And you can refer to http://www.romwe.com/Free-Shipping-a-471.html and http://www.romwe.com/size-guid-a-466.html to know more about the shipping and the size. If you are not very sure about the sizes, before buying, you can contact our online customer service directly. Hope you can kindly understand. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.

By miao m., over a year old

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Typical questions asked:

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ROMWE Questions & Answers

Why did you not give me 60% off my first order like you promised? Why did you not give me 60% off my first order like you promised?

How long does it take for shipments to new jersey? How long does it take for shipments to new jersey?

If i'm usually a large in everything (tops, jeans, jackets, etc) should i go a size bigger in romwe's clothes? If i'm usually a large in everything (tops, jeans, jackets, etc) should i go a size bigger in romwe's clothes?

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