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Here’s what consumers have asked with answers from ROMWE staff and previous consumers.
Dear customer, Nice day. Really sorry for the problem and the late reply. When you meet some problems, you can contact our online customer service directly and you can also contact us via tickets. Would you like to give us your order number so that we can help you further? If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.
Dear customer, Nice day. Sorry for the late reply. Our website has noted that “The coupon discount is based on the original price of each item. If the item is on sale and have a larger discount than the coupon discount, then it cannot enjoy the coupon discount any more. Attention: One order can only use one coupon.” You can refer to it on http://www.romwe.com/FAQ-a-366.html. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.
Dear customer, Nice day. Sorry for the late reply. Because the country and the shipping way are different, the delivery time is also different. Maybe you can refer to http://www.romwe.com/Free-Shipping-a-471.html. About the coupon, actually the coupon discount is based on the original price of each item. If the item is on sale and have a larger discount than the coupon discount, then it cannot enjoy the coupon discount any more. Attention: One order can only use one coupon. Hope you can kindly understand. If you need any other help, please feel free to contact us. The email is webmaster@romwe.com. Thank you for your support. Best wishes
Hello, thanks for contacting Romwe! We apologize for any inconvenience we brought to you. If you have any problems or doubts about your order, pls contact our customer service through the link below https://m.romwe.com/us/user/support Thanks for your understanding!
Hello, thanks for contacting Romwe! We apologize for any inconvenience we brought to you. If you have any problems or doubts about your order, pls contact our customer service through the link below https://m.romwe.com/us/user/support Thanks for your understanding!
Hello, thanks for contacting Romwe! We apologize for any inconvenience we brought to you. If you have any problems or doubts about your order, pls contact our customer service through the link below https://m.romwe.com/us/user/support Thanks for your understanding!
It usually takes 10-18 days for express shipping and standard shipping can take up to about a month lol— if it still hasn't been delivered, you can try to contact them.
Mary, Please email webmaster@romwe.com with your order information and we will look into this for you.
Dear Christine, Can you please provide your order number, email address, or phone number used to place the order?
Hi Mahisha, We are dedicated to providing the most cutting-edge fashion with some of the lowest prices in the entire industry, and we have strict quality assurance before each product is packed and shipped, please be assured your purchase.
