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Here’s what consumers have asked with answers from ROMWE staff and previous consumers.
Dear customer, Nice day. Really sorry for the late reply and the problem. If you are not satisfied with the items, you can send them back to us. And you can know more about our return policy on http://www.romwe.com/Return-Policy-a-281.html After we receive your package, we will refund to you as soon as possible. Hope you can kindly understand and trust us. Romwe cherishes and never deceives its precious customers. We will spare no efforts to serve you. Hope you can kindly trust us. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.
Hello, thanks for contacting Romwe! We apologize for any inconvenience we brought to you. If you have any problems or doubts about your order, pls contact our customer service through the link below https://m.romwe.com/us/user/support Thanks for your understanding!
Dear customer, Nice day. Sorry for the late reply and the problems. You know the items are well represented in the pictures and description. But tiny difference exists due to the light problem and different monitors settings. Hope for your understanding. We will check the quality carefully before we send it out. You know that we have a good reputation and we won't kid you. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.
Dear customer, Nice day. Sorry for the late reply. Romwe is a fast -growing company. All of our colleagues are willing to spare no efforts to serve our customers. We are working hard to make our customers more satisfied. Hope you can kindly trust us and support us. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.
Hello, thanks for contacting Romwe! We apologize for any inconvenience we brought to you. If you have any problems or doubts about your order, pls contact our customer service through the link below https://m.romwe.com/us/user/support Thanks for your understanding!
Hello, thanks for contacting Romwe! We apologize for any inconvenience we brought to you. If you have any problems or doubts about your order, pls contact our customer service through the link below https://m.romwe.com/us/user/support Thanks for your understanding!
Hello, thanks for contacting Romwe! We apologize for any inconvenience we brought to you. If you have any problems or doubts about your order, pls contact our customer service through the link below https://m.romwe.com/us/user/support Thanks for your understanding!
Big fat no! For example, I purchased a jumper with a cat face on it, when it arrived it had ears on the shoulders- granted not a big deal but still different than the photo. The shirts I bought were completely different from the photo and totally different material. Shirts that were meant to be opaque were completely see through. Do not buy from here!
Dear customer, Nice day. Really sorry for the late reply and the problem. About sizes, you can know more on our sale page and the "size guide" page http://www.romwe.com/size-guid-a-466.html Generally, there will be 2-3 cm error because of manual measurement. Hope you can kindly understand. If you are not very sure of the sizes of the items, you can also contact our online customer service directly. Hope this can help you. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.
Dear customer, Nice day. Really sorry for the late reply and the problem. We generally need 3-7 business days for preparing the items which are not included in delivery time. Hope you can kindly understand. Would you like to give us your order number so that we can check for you and help you further? If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.
