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Rocket Lawyer Questions & Answers

2,944 reviews
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Here’s what consumers have asked with answers from Rocket Lawyer staff and previous consumers.

37 questions answered
14% answered in 1 day
Question:

I just paid the $5.00 for my document my question is will i be charged a monthly fee as well? and if so can i cancel now?

Answer:

Patti, thank you for your question. Without seeing your account, I'm unable to confirm the actual status; however, If you selected the $5.00 option, you will not be billed for the monthly membership. If you would like us to verify this for you, please email customeroutreach@rocketlawyer.com (or you can call MON-FRI 6AM-6PM PST 877-881-0947) with your email address that was used on the website. We would be happy to look into this for you.

By Rocket L.,
Question:

Yes i need a lawyer we were illgally put out of our building

Answer:

At Rocket Lawyer, we do have a network of attorneys that can provide legal advice and assistance to our customers with active subscriptions. To further assist you, please contact Rocket Lawyer support at (877) 881-0947 MON - FRI 6AM - 6PM PST.

By Rocket L.,
Question:

Please cancel my subscription and send a confirming e-mail to bjudd@sdg.com. i did not subscribe, but you are charging me $39.95 per month. please cancel or i will write a very negative review. please confirm.

Answer:

You account has been cancelled. A confirmation email has been sent to your email in regards to the downgrade (cancellation) of the account. Feel free to contact Rocket Lawyer Support for additional questions or concerns -- (877)-881-0947 MON - FRI 6AM - 6PM PST.

By Rocket L.,
Question:

I would like to download the document i just created and i see i can do so for $10. is it safe to enter my debit card for a one-time purchase? in the fine print, does a one-time payment also require that they start charging my card monthly? should i have any fears?

Answer:

Rick, Thanks for your question. As long as you select the single document purchase, in this case the $10.00, then you will not be enrolled in a monthly membership. That will just be a one time fee. Keep in mind that if you select the free trial or the membership option, then it will be part of an ongoing membership until cancelled. If you have any other questions, concerns, or would like additional peace of mind; feel free to contact Rocket Lawyer Support at 877-881-0947 MON - FRI 6AM - 6PM PST. You can also contact me personally by emailing jknighton@rocketlawyer.com.

By Rocket L.,
Question:

I lost my document after an hour of drafting now can only see the first version after the startup questions. can rocket lawyer recover my lost drafting?.

Answer:

Jim, We are very sorry to hear that you have encountered an issue while creating/modifying your document. Without seeing the account and asking some additional questions it is difficult to say; however, we would be happy to help with the matter. Please give customer support a call at your earliest convenience so we can assist you further. (877) 881-0947 Mon-Fri 6AM-6PM PST.

By Rocket L.,
Question:

I bought a document online yesterday and my question is am i charging for every month or just one time only and is the document legit?

Answer:

Every month, its a scam

By Jack W.
Question:

What is the weekly, monthly, yearly cost to access all forms

Question:

Is it legal to issue a court order to put a lien on a vehicle in a county or state the defendant doesnt live and in a jurisdiction in which the vehicle is not located?

Question:

I just want one document and that is it then i would like to not be charged after. why should i even use rocketlawyer if all of these ppl say that they are getting their money literally stolen from you guys?

Question:

You have anything that can help with temporary custody?

Can’t see your question? Ask to get answers from the Rocket Lawyer staff and other customers.

Typical questions asked:
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  • What is the return policy?
  • Where is the company located?
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