How is is possible for roblox to entice my 10 yr old son to charge $337.00 over a course of days maxing out our credit card and when we try to contact anyone about it NOTHING happens?? This game is a con! I have tried to call, email. When we try to email nothing happens computer freezes! I want answers for all of these unauthorized purchases?? I demand roblox refund every cent!!!

asked by Melanie W. on 1/21/17

10 Answers
Thumbnail of user dantev3

Obviously you haven't used a computer very much, have you? If your child is able to get your credit card information, they're able to purchase things. As for your computer freezing on the email site you use, that's YOUR EMAIL PROVIDER'S FAULT, not ROBLOX's.

Helpful  (1)
Thumbnail of user anonymousr991

Your son bought a membership known as premium / builders club, you attached your card to the account and he got a hold of it and used it to his advantage. Your fault. ROBLOX does not owe you anything, you did this.

Helpful  (0)
Thumbnail of user hahan2

Ok, heres the thing. (ʸʳ ˢˡ ʸʳ ʳ ʳ) oh yeah and btw roblox deos NOT refund stuff lol

Helpful  (0)
Thumbnail of user esherd

Bro. Dont even get me started. THIS BAFOON OF HUMAN DOSGRACE CANT CONTROL HIS OR HER KIDS INTO STEALING THEIR CREDIT CARD. SECOND OFF YOUR PC IS TRASH IF IT FREEZES UP. THATS NOT ROBLOX'S FAULT YOU $#*!.

Helpful  (0)
Thumbnail of user barrya82

There's a new type of wallet that can lock. Maybe try that, and your kid will stop. Thousands of others have gotten the same thing from their children, usually because they think appearances change social status, in the case of Fortnite. Hide your credit cards, moms.

Helpful  (0)
Thumbnail of user karmam3

I understand this mother actually, many millions of moms have had their children young to teen make a huge purchase on them. And YES for everything, Roblox never does a thing and they never listen to what you emailed, they get the information wrong and they never return money. So all real mothers out there, I understand. Their arrogance is a false sense of confidence, they really don't understand or even acknowledge the mistakes they've made towards there own parents growing up.

Helpful  (0)
Thumbnail of user hidobat

You can't parent, so you're taking it out on a company?! What kind of logic is that. It's your fault your child got your credit card because you couldn't watch him for it. Someday, somebody might get hurt and you'll only be able to blame it on others.

Helpful  (0)
Thumbnail of user estae

Roblox can't refund unless the currency was already spent, Sorry!

Helpful  (0)
Thumbnail of user sophiap28

Because you forgot to remove YOUR credit card details from the credit card autosave (It isn't Roblox's fault this exists and they can't disable it) meaning YOU were the one who managed to mess your credit card up and it is YOUR fault for not teaching your child properly due to the fact YOU didn't disable auto purchase for people who don't want to waste time putting all the details back in with a purchase. You are blaming this on the company that has nothing to do with this. Think before you act!

Helpful  (0)
Thumbnail of user dwayner10

Contact the FCC

Helpful  (-1)

Add your answer

I am affiliated with this business
I have no affiliation with this business

Ask a question

Get answers from the Roblox staff and other customers.

Is this your business?

Owners and employees, register now to answer these questions from potential customers. Register now

Have a question about
Roblox?
Post Review