All you need to do is tell them your credit card company agreed to file a fraud charge and they will immediately grant a refund. Also, you can tell them you're going to contact the better business bureau.

Call and threaten to open a fraud case with your credit card company. I had to email and call five times before i got a refund.

Same here!

Hello Cindy,

I want to apologize for the experience you had while using our site. We will investigate the interaction with the agent you spoke to and take disciplinary action if needed. In the meantime, I wish to rectify this situation ASAP.

Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com

I look forward to hearing from you.

Regards,

Betty Ko
Customer Service Manager
Resume Genius