We apologize that you had this experience with the service. On our system you can create unlimited amounts of resumes and download them on plain text for free. In order to use the different templates and designs that we have available on the page you must be a premium member. We offer to our new customer a 14 day trial period for $1.95. This will give you access to the service for 14 days so you can try all the tools that the service has to offer. The auto-renewal of the account is listed as one of the features of the 14 day subscription. This information is also provided on the checkout page and a email is sent to the customer that contains all the information of the subscription. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. Please contact us directly in a private message if you have any further issues or you can email us at customerservice@livecareer.com. We also sent you an email so we can provide you with further assistance on any concerns you may have.