Redbubble Questions & Answers

Here’s what consumers have asked with answers from Redbubble staff and previous consumers.

158 questions answered

10% answered in 1 day

Question:

I ordered an item with expected delivery date of today and it shows it is still in production. i cannot locate any way of contacting an actual person. I ordered an item with expected delivery date of today and it shows it is still in production. i cannot locate any way of contacting an actual person.

Answer:

Hi Melissa, So sorry about the delay! Have you submitted a request through our help center? http://rdbl.co/1BMAd1i Once your request comes through, we'll be more than happy to investigate the matter further!

By Red B., CS Team over a year old

Question:

Ordered a tote bag & studio pouch 12/6..order is still in production. honestly , when can i expect this order? #17193864 is my order # Ordered a tote bag & studio pouch 12/6..order is still in production. honestly , when can i expect this order? #17193864 is my order #

Answer:

Hi Dominique, Thanks for getting in touch with us. We're very sorry for the production delay! It looks like your order has shipped and was marked as delivered on 16 December. If this is not the case, please get back in touch with us right away so we can sort out a swift solution!

By Red B., CS Team over a year old

Question:

Are the sizes true sizes Are the sizes true sizes

Answer:

Hi Shirley, That's a great question! While most of the Unisex t-shirts are true to size, we recommend sizing up on our Women's garments. They tend to run on the snug side. If you have any other questions, give us a holler!

By Red B., CS Team over a year old

Question:

Hi i ordered this last week (friday) and it says the order is in production. it is a christmas gift can you tell me when it will ship? order #17263765 Hi i ordered this last week (friday) and it says the order is in production. it is a christmas gift can you tell me when it will ship? order #17263765

Answer:

Hi Laura, Thanks for reaching out! It looks like someone from our team sent you a response via email with more information about this. Please let us know if you have any other questions!

By Red B., CS Team over a year old

Question:

Can i be garunteed shipping of my stickers safely to asia, india?? my friend said she ordered twice and it took ages. Can i be garunteed shipping of my stickers safely to asia, india?? my friend said she ordered twice and it took ages.

Answer:

Hi Aashna, We invest a lot in the way your order is packaged and shipped to make sure it reaches you in a timely fashion. For more information regarding shipping times, have a look at this article right over here: http://rdbl.co/1BMAd1i

By Red B., CS Team over a year old

Question:

I received an email telling me that the delivered the product today but nothing has been delivered. i want the product or my money back. I received an email telling me that the delivered the product today but nothing has been delivered. i want the product or my money back.

Answer:

Hi Lucas, Very sorry to hear your order hasn't turned up! Have you contacted us through our help center? If not, please have your order information handy and submit a request through the link below: https://help.redbubble.com/hc/en-us

By Red B., CS Team over a year old

Question:

How do i sign in. how do i order? i know exactly what i want but there is no place to see it, select size & color, place it into my card, etc..???

Answer:

Hi Barb, Thanks for getting in touch! The great news is you don't have to be logged in to please an order through Redbubble. We have a very helpful article that walks you through the entire checkout process: https://help.redbubble.com/hc/en-us/articles/115000125906 If you still have questions, please let us know!

By Red B., CS Team over a year old

Question:

I'm thinking of ordering an edmonton oilers duvet cover from redbubble. i'm concerned with the colour....will the orange be bright or kind of dull? I'm thinking of ordering an edmonton oilers duvet cover from redbubble. i'm concerned with the colour....will the orange be bright or kind of dull?

Answer:

Hi Diane, Thanks for writing in. Feel free to place an order for the desired duvet cover and let us know if the colour doesn't turn out as expected. We'll be happy to investigate and find a proper solution for you from there!

By Red B., CS Team over a year old

Question:

I ordered a hoodie and t-shirt off redbubble, and it was supposed to be delivered two days ago, but it still hasn't shown up?when am i going to get it I ordered a hoodie and t-shirt off redbubble, and it was supposed to be delivered two days ago, but it still hasn't shown up?when am i going to get it

Answer:

Hi Naomi, Thanks for writing in. Feel free to contact us via Facebook/Twitter or our help center (https://help.redbubble.com/hc/en-us) with the order details so we can investigate this further. Look forward to hearing from you!

By Red B., CS Team over a year old

Question:

I tried to put an order through my credit card and my card was charged but its saying i have a failed zip code although i live in canada I tried to put an order through my credit card and my card was charged but its saying i have a failed zip code although i live in canada

Answer:

Hi Aaliyah, Thanks for writing in. Sorry to hear that there were issues placing an order! We're here to help-please contact us at our help center (https://help.redbubble.com/hc/en-us) or via Facebook/Twitter with order details so we can investigate what occurred further. Look forward to hearing from you, Redbubble

By Red B., CS Team over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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